This is my second week staying at this hotel. Last week I was put into a room directly next to the one elevator in the whole building. The ringing of the elevator bell was so loud that I was awaken every time it went off (which was frequent during the late night and early morning.) I will say, the staff was very accommodating in moving me to another room.
The very next week I am once again close (though not right next to) the incredibly loud ringing elevator. Before I even checked in (and saw my soon to be room number) I asked if I could be moved further away. I was told no other rooms were available. I fear I'll be checking out in the morning and going to the Hampton Inn.

Very nice! Clean rooms and new furntiture. Great stay!

I have to agree with another reviewer in that I am not sure how this hotel qualifies as an airport hotel.

I booked this hotel stay for a business (military) event. We had scheduled a team-building group event at the US National White Water Center and so I searched for hotels around that area. When I saw this hotel featured as an airport hotel I figured it would be in a safe enough location with some close-by eateries and quick highway access, etc...

We booked a total of 13 rooms with them and checked in individually. I had been in contact with one of their hotel managers. I was a little dissatisfied in how poorly I welcomed to the hotel.

The front desk clerk seemed "oh-so enthused" to be working that night, and when I let her know that I had been in contact with the manager and just wanted to make sure everything was in good standing, she went in the back, he was there, and never even came out to greet me.

Now I didn't expect any VIP treatment. But usually when you organize a group event at a hotel you are give a very warm welcome. I know this because this wasn't a first for me.

I had requested a room with a crib (only two months in advance, with a reminder the day prior), and when I requested one that night, yes the same clerk, took over an hour to get it. At first I wasn't even sure if she was going to because she never did give any indication she was paying attention to me at all.

The cable and internet did not work our first night there. No apologies were issued.

The room had a musty smell to it. I have a family of five (2 adults, 2 kids, and one baby) but they only had 3 towel sets in the room...even the next day after housekeeping came.

The hotel was not in the best of locations, it was secluded and not close to anything, and price-wise you could find better closer to downtown. I am not from Charlotte, NC and had only been there once...and again I figured "airport".

The hotel interior was nice and they did have a complimentary hot breakfast from served until 0930 am (another fact of information I had to PRY out of the front desk clerk).

The staff working the morning shift were much more pleasant and inviting.

The hotel was very quiet at night which we appreciated. The doors did not slam, thank God, as our baby girl is a very light sleeper. The hotel itself is clean and kept nice. It was not superior by any means but very nice for the average express.

I rated poor because of the customer service but overall I would give it a three (average). However, I would not book here again not mainly due to my experience but due to the location. There are better hotels averaging the same distance from the USNWC but in better areas.

If anyone from management every reads this, please take a look into "Deborah" the front desk jerk...I mean clerk.

I came here for a wedding and really enjoyed my stay. Very clean, rooms nice, beds comfortable and the staff was very friendly. The free breakfast was always a plus. The business station wasn't the greatest.....the machine was very slow and it seemed to have a ton of viruses that made internet access very difficult. My only other issue is during the nights you can hear other doors closing while you're sleeping. Other than these very minor issues I had no problem with this hotel and would definately stay here again.