My sister and I booked this hotel for one night so that we could catch an early flight, and take advantage of the park and fly option. FYI: When you book, it is listed as Rodeway Inn. The sign outside says Econo Lodge. Not helpful when you're trying to find the place.
The room was comfortable, but the bathroom had not been thoroughly cleaned (telltale hair of previous tenant on shower walls). We were not able to connect to the free wifi - there were at least 3 options it may have been, but the front desk person was not able to tell us the exact name of the network (Ramada? Rodeway?? Ramada 6???).
We were caught off guard at check when we were told that the park and fly option cost $30 extra. We were fairly snidely told that it was in the reservation confirmation, our fault for not knowing this, and did we want to cancel our stay. It was indeed hidden in some fine print in the reservation confirmation - not sure if this is the fault of the hotel or the booking agent.
The shuttle service to the airport was fine. However, they really failed on our return. Our flights were delayed, and we landed after the midnight cut off for shuttle service. When we called the hotel to ask what they could do, we were informed it was our problem, get a taxi, no they would not refund it. Extremely bad attitude. While I understand all of this was documented in the fine print, they really had no interest whatsoever in providing any kind of customer assistance.
So, we didn't get the full value of the $30 surprise park and fly fee we paid.
- Rodeway Inn Williamsville
- Williamsville Rodeway Inn
