I made the mistake of booking 2 nights at this hotel for my girlfriend and her parents. It was close to where they needed to be, and would be a short commute back and forth. Location is the ONLY benefit!
I dropped my girlfriend off at the hotel and got her checked in. When we entered the room, it was ice cold. It was definitely nothing special, but at first glance it was OK. Then I noticed the stain on the chair -- an enormous round stain about 8 inches around. My girlfriend joked that her mother would FREAK if she saw that, but figured she could put her bag on it and she wouldn't see it. (We're really not that picky!)
The fun started when my girlfriend and her parents got back to the room around 10pm. The toilet didn't flush. One blanket had a GIANT yellow stain on it. The bottom sides of 3 of 4 pillow cases had crusty stains.
When my girlfriend complained, she was told by the person at the front desk that they wouldn't refund any money because the hotel had been booked on Expedia. I called Expedia, and was told that nothing could be done until they were able to speak with the manager of the property. Our booking was for Thursday and Friday nights, and the manager of the property woudn't be available until Saturday. At this point, I'm not sure why that surprised me!
We could get past terrible, uncaring service, but shocking filth and a non-functioning toilet coupled with the service make this hotel my nominee for the worst in America!
- Super 8 Webster
- Super Eight Webster
- Webster Super 8
- Webster Super Eight
