Just returned from Webster, New York. We Had three rooms at this hotel and had no problems with it. The Desk Clerk was very helpful and so was the maintenance man.

We were there for a wedding and also to visit family. The locations was near to everything we had to do. I would stay at this hotel again when I am in the area.

We read the reviews and were only looking for a place to lay our head for a few hours between getting into and passing through town. When we checked in, we were greeted by a front desk employee who emerged from the back office with a look of contempt on her face and a snippy, "Can I help you?" We then asked to check in and were told, and this is an exact quote, "You may want to run your AC, it's going to smell a bit musty in there."

Wow...she wasn't kidding. The smell of the room was best described as cigarette smoke (We had a non-smoking room) and body odor. There is one saving grace to the hotel, in that the pillows to the bed were actually comfortable. However, when the sunlight shone through the curtains we saw food stuck and rotting to the floor from previous visitors stay. This was quite a send off and we were quick to depart, bypassing the continental breakfast which was headlined by a broken toaster and a line of other unhappy guests waiting for the coffee machine to fill their dixie cups. There are other hotels in the area...stay at one of them unless you absolutely must.

I made the mistake of booking 2 nights at this hotel for my girlfriend and her parents. It was close to where they needed to be, and would be a short commute back and forth. Location is the ONLY benefit!

I dropped my girlfriend off at the hotel and got her checked in. When we entered the room, it was ice cold. It was definitely nothing special, but at first glance it was OK. Then I noticed the stain on the chair -- an enormous round stain about 8 inches around. My girlfriend joked that her mother would FREAK if she saw that, but figured she could put her bag on it and she wouldn't see it. (We're really not that picky!)

The fun started when my girlfriend and her parents got back to the room around 10pm. The toilet didn't flush. One blanket had a GIANT yellow stain on it. The bottom sides of 3 of 4 pillow cases had crusty stains.

When my girlfriend complained, she was told by the person at the front desk that they wouldn't refund any money because the hotel had been booked on Expedia. I called Expedia, and was told that nothing could be done until they were able to speak with the manager of the property. Our booking was for Thursday and Friday nights, and the manager of the property woudn't be available until Saturday. At this point, I'm not sure why that surprised me!

We could get past terrible, uncaring service, but shocking filth and a non-functioning toilet coupled with the service make this hotel my nominee for the worst in America!

We traveled to the area for a softball tournament and our team chose this hotel because it was reasonably priced. That was fine until we walked into our room. Our room smelled of cigarette smoke so bad it about knocked you over the second you walked through the door. One would think that after smelling it a while that you wouldn't notice it as much. No such luck. It was embedded in everything in the room; beds, pillows, curtains, etc. We asked to switch rooms but we were told there weren't any and we were given a bottle of watered down Febreeze. After two nights of no sleep for my family, we left there smelling like the room, and will never return.