As a sports family we stay at several hotels throughout the year and I can honestly say that I have never encountered better customer service. The two young guys on the front desk were amazing and Walt the maintenance man went above and beyond. The management of the hotel should be very proud of their team.

We drove across New York State, from Albany to Rochester, looking for a reasonably priced room in a reputable hotel on a Wednesday night! There was virtually nothing to be found under $225/night from Albany to Uttica, to Syracuse, to Binghamton, to Ithaca, to Rochester, except this a bit out-of-the-way hotel east of Rochester. We resigned ourselves to driving an extra 20 miles or so out of the way because we really had no choice. The place was delightful. The room was huge, with a special alcove for storing luggage (how wonderful!) and sliding doors on the closet that had a ceiling light. The bathroom itself was a bit small, but the rest of the room made up for that. We were on the first floor, so I'm not sure if all the rooms are like this, but it was worth the $125 (with taxes) cost. The breakfast was a little different: bacon, sausage, and eggs had all been cooked ahead and needed to be microwaved, but they tasted great.

We had a pleasant two night stay at this hotel in August 2011. The hotel staff was extremely friendly. The hotel was clean. We went to nearby Seabreeze Amusement park and that was about 10 minute drive - very nice.
The hotel recommended T's for breakfast. This is a local restaurant in the shopping complex nearby. Very good, inexpensive and seems to be a local favorite as there was a wait to get a table (but worth it).

Our extended family got together on short notice and booked several rooms at the Webster NY Fairfield Inn the weekend of Aug 5-7. The front desk staff was extremely nice and accommodating. We needed several rollaways and early check-ins and they helped us with a smile. Breakfast was plentiful and apples and cookies were available throughout the day. The rooms with two double beds were spacious and included a microwave and little fridge - very handy if traveling with kids. Nice firm beds.

The eating area is a little small, so you might want to take your breakfast to your room.

Tip: The hotel entrance is through the Webster Square shopping center driveway. There is no direct entrance from Hard Road. You'll see a sign for BJ's and Staples from Hard Road. Turn into the parking lot there and then you'll see a sign for the hotel.