This hotel has a picture-book location, perched just above the rocks only 20 feet from the water’s edge, but don’t let this great, romantic location fool you; this hotel has some problems. The restaurant serves great food, especially dinner; the spa facilities are nice, but this hotel will charge you to use their sauna and steam room!! No one wants to pay a five-star price and then get nickeled and dimed for other services that other high-end hotels include in the cost. The ONLY part of this spa that is “free” is the tiny, little pool!
Oh, and this staff does only the bare minimum. The housekeeping service won’t always replace towels or pick up the room—they make up the bed and clean the bathroom. The main desk personnel do not always communicate very well and there are times when you feel like no one is in charge! In fact, if you call the main desk before the sun comes up, let’s say 7 a.m. for example they won’t pick up the phone, but you get a busy signal; this happened to me four or five times! They just don’t answer their phone!! If you try and schedule a local winery tour the front desk clerks will call the company that offers them the best commission, but they will NOT ensure that you have an English-speaking driver! I was left with a driver who spoke only Spanish, driving me to unknown winery locations and then learned that the inflated wine tour price was ONLY for the driver and NOT for the winery tours and wine-tasting! I was upset and felt stupid for not checking and asking more questions.
If you are fluent in Spanish you may have NO problems at this hotel, but don’t assume anything! Make sure they explain and spell out what they are doing and what you are paying for when you request a service or attempt to schedule a local excursion! I know that probably sounds like a no-brainer, but I am still learning when to ask more questions, especially with those who speak little English! I have also learned that the title “Consierge” can mean many different things. At the Hyatt in Mendoza and the Radisson in Montevideo this person had their own desk and computer, but at THIS Radisson it was a guy who also opened the door and pulled luggage so he was not a specialist but more a “jack of all trades.” Again, I could have done more to ensure a smooth transition on the excursion, but this staff did very little to help ensure that I would have a wonderful three-day hotel visit.
Finally, if you want a nice room with a view for one night then this may be just the hotel for you, but if you want a full-service hotel and plan to use the facilities and schedule a local excursion or two, you may want to reconsider and stay at the Sheraton in Valparaiso, just ten minutes away. This staff is more like mercenaries than people pleased to serve. Bottom line….come for dinner, but stay somewhere else!
Speak Espanol and don't ask the front desk for anything! A good room? Hmmm...not sure that you...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC