Rooms nice, restaurant good, public bar on weekends is ok, best of all is the sea views. Great place to stay especially if on business at the nearby refinery. Only down side is its a fair distance to the town (30USD in taxi I think)

The hotel room is very good. Very confortable bed and sheets. Ocean view in 100% of the rooms. The standard room has NO air conditioning. I got to open all of our windows to let fresh. That´s enough.
For those wishing to visit downtown (Viña del Mar), the location is very bad. About 1 hour (by car) from downtown to Hotel. (see my photos)
Wireless internet access throughout hotel (very good)
The terrace is beautiful. The ocean view is fantastic, but…there are a infinity of birds in the region, and the birds droppings compromise the cleanliness and hygiene of the terrace. (see my photos)
Nevertheless… arrive early to get a beach chair!
The outdoor swimming pool is beautiful, but falling into cold water is almost impossible.
Option: Indoor sea water pool (take a swim cap)
The breakfast is very good.

Arrived during a Sunday afternoon, hotel seemed empty, plenty of staff including 2 burly security guards complete with FBI earpieces. Creates the wrong impression as the hotel is very peaceful generally. The decor is very dark and cold feeling almost like blofeld's lair from a James Bond movie!
Room not ready on arrival, got the impression they were sticking to the "check in from 3pm" rule for the sake of it.
Reception staff a little frosty, felt like an nuisance to be there.
Room very clean and tidy, all rooms have seaview I think.
Good wifi through the whole hotel
Bar & restaurant food very good and staff polite, fairly speedy service too.
Room service was exceptional for speed and quality.

Was looking for a hotel to stay at before taking a cruise out of Valpariso. All 50 rooms face the ocean and the windows slide open so you hear the surf hitting the rocks below your room. The bed faces the window so you get the full affect of the ocean. The bars and sitting areas have a clear view of the ocean and you can sit on the outside patio. There was also a large deck on the top floor of the hotel. Breakfast was included in the price of the room and there was an extensive selection of hot and cold items. The hotel staff were friendly and quickly addressed any customer concerns. This hotel is in the top 5 of the hotels we have stayed in around the world primarily because of its closeness to the ocean, the wonderful views and the responsiveness of the staff.