Previously a Hyatt this hotel has retained the Hyatt's architectural beauty but not its standards. The condition of our room was terrible: the carpet was torn and very dirty, the cabinet housing the fridge was coming off its hinges, the floor lamp didn't work (and when we moved it from the side of the sofa to find the switch we began coughing from the dust). The water in the room is, according to the sign in the bathroom "too salty to drink" so we had to take the elevator to the next floor to get water and ice.....only there was neither an ice bucket nor a pitcher in the room!!! The bathroom floor was filthy, the shower door didn't shut, the towels were thin, grey and as coarse as sandpaper. There were holes in our sheets.
The gym closes at 6 pm so if you like to exercise late it's impossible.
On the positive side the food and baked goods were good. There was no fresh fruit or orange juice in the morning.
Room Tip: Hint: try the smaller dining room on the lobby level for more intimate dining.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC