I stayed in this hotel for a night on 11 Jan 2012. This was not planned stay in Kisoro, so booking was not done.
After reaching hotel we enquired for the rooms. Two rooms were shown to us - one was suit while other was double bed room. We liked the suit and asked for rate - after some discussions, we were offered a discount. We paid and without taking possession of the room, we went to visit Kisoro.
After reaching in the hotel in the evening, I was shocked, as we were allocated double bed room for the price of suite. After questioning, I was only offered apologies. Excuse was given - no water in the suit, but it must be known to the hotel staff, before showing the room to the guest.
It might be a case of mis-information from the hotel staff, but why I have to suffer?
The hotel layout is good, rooms are OK, but beware of cheating.
Room Tip: See the room, and take possession before hotel staff change their mind.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC