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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands – reviews, photos

2.5 of 5
1290 Arsenal Street, Watertown, NY 13601
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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
Ranked #2 of 15 hotels in Watertown
4.5 of 5 stars 99 Reviews
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99 reviews from our community

What travellers say about this hotel
  • Very clean(4)
  • Desk staff(3)
  • Very friendly(3)
  • Would definitely stay(3)
Traveller rating
    49
    38
    7
    1
    4
Only show reviews for Family (32) | Couples (24) | Business (18)
Date Rating
Waterloo, Canada
Top Contributor
147 reviews 147 reviews
Reviews in 98 cities Reviews in 98 cities
53 helpful votes 53 helpful votes
“Overall a fairly nice Holiday Inn”
4 of 5 stars Reviewed 8 February 2012

Overall a fairly nice Holiday Inn, right off the I-81 and walking distance to a handful of restaurants. Only a few minor points to mention - free upgrade for PC platinum status forgotten, and a moldy banana in the breakfast area. Regardless, still a nice hotel. 7/10

Oh yes, the free soup. I didn't have any, but that is an unusual perk for a Holiday Inn Express. Good job!

  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask bensagle about Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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Charlotte Watertown, General Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review
9 February 2012
Thank you for the kind remarks. We also appreciate your honest remarks about the two points that just were not up to our standards: 1. Yes, you most certainly should have received an upgrade and I apologize for that oversight. 2. There is no excuse for not making sure that the quality of our fruit put out for our guests to enjoy was not of the highest level - again an apology is offered and a guarantee that this has been addressed and should not happen again. We hope you will choose to return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester, New York
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Very Nice Hotel”
5 of 5 stars Reviewed 24 January 2012
1
person found this review helpful

We chose this hotel because of the amenities it offered for such a reasonable price! It has an indoor pool and exercise equipment, and offers a continental breakfast daily. Staff was courteous and attentive, and the rooms were clean. We would definitely recommend this hotel to other visitors.

  • Stayed June 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Evelyn J about Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa
Reviewer
3 reviews 3 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Amazing stay!”
5 of 5 stars Reviewed 16 January 2012

Due to a snowstorm we had to stop in Watertown because I 81 was closed to Syracuse.From the moment we walked through the front doors we were greeted by smiling ,pleasant front desk receptionists.Once checked in we were told that there was free soup in the dining area.Our room was spacious, clean and the bed was so comfortable. The next morning we had a delicious breakfast.As we were getting up from our table the waiter went and got us a bag with water,fruit and granola bars for our trip.We were so impressed with this hotel that will we will make a point of staying there again.

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Anne24 about Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Fantastic Hotel and Room”
5 of 5 stars Reviewed 3 January 2012
1
person found this review helpful

We stayed at this hotel for NYE and NYs and have nothing else to say but fantastic. Walking distance to everything. We were upgraded to their Jucuzzi suite oh wow for the price well worth it .

Room Tip: High Floor Corner Room
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, Ohio
Contributor
15 reviews 15 reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Awesome stay!!!”
5 of 5 stars Reviewed 2 January 2012

We stayed here for one night but could have stated for a week. Everything was very pleasant from the minute we checked in to the minute we left. Lots of free parking, clean lobby and very lean rooms. The staff was very friendly and helpful and our children enjoyed the pool very much. The temperature was just right. The hotel was quiet and our room was well set up. We had a King Suite.the room had a small kitchenette, a microwave, and fridge. The best part of our stay was Jerry, the employee working the buffet breakfast. He prepared a wonderful goodie bag for us for our trip home. The buffet was great. Lots of fresh fruit, cereal, pancakes, etc and . the room where breakfast was served was very clean.
We all enjoyed our stay here and would stay here again in an instant. There are lots of hotels in this area but don't waste your time going to any of the other ones. This one is perfect.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

  • Holiday Inn Express Watertown
  • Holiday Inn Watertown
  • Watertown Holiday Inn
Address: 1290 Arsenal Street, Watertown, NY 13601
Price range (per night):* INR6,721 - 9,914

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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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