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Hilton Seychelles Northolme Resort & Spa – reviews, photos

5.0 of 5
Glacis, Mahe Island, Seychelles
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Hilton Seychelles Northolme Resort & Spa
Hilton Seychelles Northolme Resort & Spa
Hilton Seychelles Northolme Resort & Spa
Hilton Seychelles Northolme Resort & Spa
Hilton Seychelles Northolme Resort & Spa
Hilton Seychelles Northolme Resort & Spa
Ranked #1 of 2 hotels in Glacis
4.5 of 5 stars 210 Reviews
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210 reviews from our community

What travellers say about this hotel
  • Indian Ocean(5)
  • Infinity pool(5)
  • Very nice(4)
  • Room service(4)
  • Flat screen(3)
  • Beau Vallon(3)
Traveller rating
    143
    38
    17
    5
    7
Only show reviews for Family (7) | Couples (168) | Business (5)
Date Rating
Wiesbaden
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Great rooms and setting, but lacking the "Special something"”
3 of 5 stars Reviewed 13 February 2012
2
people found this review helpful

We stayed at the Northolme Hilton for the second week of a two weeks holiday on the Seychelles in December.
The setting of the Hotel is spectacular against a backdrop of dramatic mountains with dense vegetation. We had a bungalow to ourselves right on top of the waves with a huge and secluded terrasse with sunbeds, tables, chairs and very comfortable lounger. The bathroom was very stylish and also opened to the terrace and ocean. Everything was really spacious, new and stylish.
There is a nice pool, but swimming in the sea was a bit of the problem because of the strong currents and waves and many big stones.
The dining we found a bit of a problem. We could choose between a very expensive gourmet restaurant and the main restaurant that only had a buffet. The food in the gourmet one was not quite up to our expectations and too much decoration and fancy crockery in my opinion. Most evenings we ended up sitting outside the bar, sipping cocktails from devices that looked like flower vases and just ate some salads and small things.
The spa is very nice though, it sits right on top of the waves and they do great massages.

Room Tip: The sea side bungalows are definitely worth the extra money simply for better location and more priv...
See more room tips
  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask TheodorWiesbaden about Hilton Seychelles Northolme Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc Schumacher, General Manager at Hilton Seychelles Northolme Resort & Spa, responded to this review
20 February 2012
Dear Guest,

Thank you very much for choosing to stay at the Hilton Seychelles Northolme Resort & Spa and for taking the time to share your comments on Trip Advisor.com. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

I was pleased to learn that you were happy with the resort’s location, the ocean view from your villa, the massage at the Spa and your overall accommodation.

I was really concerned to read that your dining experience did not meet with your expectation and I’m sorry you were disappointed. Please accept our sincere apologies for all the inconvenience this may have caused you.

Once again thank you for taking the time to share your experience with us and rest assured that all your feedback has been greatly appreciated. We hope to have the pleasure of welcoming you back to the Seychelles Northolme Resort & Spa.

Yours Sincerely,

Marc O. Schumacher
General Manager
Hilton Seychelles Northolme Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Excellent location, superb room”
3 of 5 stars Reviewed 3 February 2012
4
people found this review helpful

Our stay here didnt start off that well when we were kept waiting in reception for about an hour. After the second glass of champagne and cold towels I began to smell a rat! There was a problem with our room, never did find out what it was but it was about 6pm before we get into it to unpack. We did get a complimentary lunch but I would rather have got settled into the room earlier.
We the had a slightly Fawlty Towers moment when I found the room phone didnt work. I rang reception on my mobile to tell them. Two different people came to the room about twenty minutes apart, picked the phone up, rang a number and said, ''Its not working''.
That aside the food was really good, The rooms were fantastic and the staff were very nice.
Some really nice touches in the rooms but I wont spoil the suprise.
Fantastic views.
After the initial hiccups we really enjoyed our stay.

Room Tip: We had one at the top of the hillside. Beware if you have any mobility issues, its quite a way up.
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  • Stayed April 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask terry2883 about Hilton Seychelles Northolme Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc Schumacher, General Manager at Hilton Seychelles Northolme Resort & Spa, responded to this review
6 February 2012
Dear Guest,

I would like to take this opportunity to thank you for your recent stay with us at the Hilton Seychelles Northolme Resort & Spa. I was very pleased to read that you’ve had a wonderful trip in the Seychelles and in our Resort and we hope that you have returned home with many wonderful memories.

I was really concerned to read about your comments that you had to wait for an hour to get your villa and the phone in was not working. Please accept my sincere apologies for all the inconvenience this may have caused you during your arrival experience with us.

On a positive note, I was very happy to read that you’ve had otherwise an enjoyable stay with us. You were pleased with the food, the villa and the special touches, the friendliness of the team and the fantastic view of the ocean.

Once again thank you for taking the time to share your experience with us and rest assured that all your feedback has been shared and discussed with my team to further improve on our services and facilities.
I look forward to welcoming you back to our small paradise and please do not hesitate to contact me directly for any future enquiries.

Yours Sincerely,

Marc O. Schumacher
General Manager
Hilton Seychelles Northolme Resort & Spa
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Chorley, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Fabulous hotel and service”
5 of 5 stars Reviewed 28 January 2012
2
people found this review helpful

We ended a wonderful 16 day trip to the Seychelles with 3 nights at Northholme Resort & Spa.
I'll keep this short.
Fabulous accomodation, service and food (had evening meal in the bar).
I would highly recommend staying here and you can secure reasonable rates via the Hilton website.
Btw the rooms are huge as are the bathrooms.
One major plus - no children allowed !!!! AWESOME



,

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Russpm about Hilton Seychelles Northolme Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc Schumacher, General Manager at Hilton Seychelles Northolme Resort & Spa, responded to this review
31 January 2012
Dear Guest,

I would like to take this opportunity to thank you for your recent stay with us at the Hilton Seychelles Northolme Resort & Spa. I was very pleased to read that you’ve had a wonderful trip in the Seychelles and in our Resort and we hope that you have returned home with many wonderful memories.

All your kind and valuable feedback has been greatly appreciated and I have taken the liberty of sharing with the whole team.

We thank you once more for sharing your experience with us and we look forward to welcoming you back to our small paradise.

With best regards,

Marc O. Schumacher
General Manager
Hilton Seychelles Northolme Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derbyshire
Senior Contributor
34 reviews 34 reviews
Reviews in 19 cities Reviews in 19 cities
39 helpful votes 39 helpful votes
“Over-rated with erratic service”
3 of 5 stars Reviewed 23 January 2012
3
people found this review helpful

We spent one night at the Northolme Resort and were very disappointed after all the hype about the place.
Like one of the other reviewers we arrived early, but we had just spent 7 nights on Labriz who had been in contact with Northolme regarding our transfer so they knew that we would be arriving from their sister resort earlier than the 2pm check in time, bearing in mind also that many of the flights into the Seychelles land early morning an early guest is not a rare event but a regular one I would have thought? At this point in the review I will mention that we are loyal Hilton customers, we like Hilton, their quality of staff, accomodation, food and general hospitality is on the whole very good and in many cases excellent, in fact we like them so much we are HiIton Diamond VIP Status holders, we did not mention this ourselves but the reception staff would have been able to see this from our booking; however, we were treated not as loyal Hilton customers but as 2 people who had just turned up at the gate expecting a room for the night!
On our arrival the staff did not seem overly competent at check in, with 3 of them attempting to view our booking and having great fun chatting amongst themselves as if we weren't there! Despite a number of emails between us and the resort prior to our stay they seemed to have no idea of our requirement for a very early morning taxi to the airport the following morning or our restaurant booking for that evening, so we went through all the details again with them hoping that this time the necessary reservations were made!
We were told that our room was not ready, fair enough check-in is 2pm but we were told that we could make use of all the facilities..... how with no where to change, and our cases being held at reception ready for our room etc?? We were then shown through to "The Library" and just left, we asked if we could make use of the free wi-fi service but were told that was not possible as we had no room to verify our details to, but they knew which room we were going to be put in as it wasn't ready for our occupation so surely this small problem could have been solved given that we had a 4 and a half hour wait for our room to be cleaned? There was also no offer of drinks, food or any thing else. We were eventually approached at 2:30pm to be told our room was ready having been there since 10 am.
To be fair the room itself was very clean with all the amenities you would expect from a resort of this level, however the outside balcony was dirty, the side blinds providing privacy from the other rooms was tatty and broken and the view over the balcony was of scruffy, unkept undergrowth obviously a forgotten area as the rest of the grounds were beautiful.
And so to dinner!!!! We arrived at the restaurant, who did not appear to have our reservation they began to question when the booking was made, was it confirmed etc. just at that point the chef appeared from the kitchen as we were explaining that we always book ahead because I am allergic to shellfish, the Chef overheard this and said "Don't worry I know all about it, I have made sure there are items from the menu that are suitable for you" he confirmed that he had been given notice of our booking over 7 days prior to our visit so how come the restaurant and the reception had no knowledge of it??
The Chef was true to his word, in the end he made all my menu choices for me which I was more than happy with in fact the food was superb. The service from the waiting staff, once we had been seated, was excellent.
The lack of communication and organisation appears to be a management issue and not what I would have expected from a resort of this calibre.
Would I return? No! Northolme in my opinion is not value for money even in the environment of the Seychelles.

Room Tip: Don't stay at Northolme go instead to Hilton's sister Resort in the Seychelles on Silhoutte...
See more room tips
  • Stayed December 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask DerbyshireGee about Hilton Seychelles Northolme Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc Schumacher, General Manager at Hilton Seychelles Northolme Resort & Spa, responded to this review
26 January 2012
Dear Guest,

Thank you very much for choosing to stay at the Hilton Seychelles Northolme Resort & Spa and for taking the time to share your comments on Trip Advisor.com. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

We were very pleased to read that you were satisfied with the professionalism and friendliness of the Restaurant staff at dinner.

We have well noticed your experience concerning the fishing trip and please accept our sincere apologies for all the inconvenience caused. As the fishing company is a third party the hotel is not liable for the behaviour or attitude, however we are pleased to advise you that we have stopped working with this company and your valuable feedback has been greatly appreciated.

Once again I would like to take this opportunity to thank you for taking the time to share your experience with us and rest assured that all your feedback is shared and discussed with my team to further improve on our services and facilities.
I look forward to welcoming you back to our small paradise.

Yours Sincerely,

Marc O. Schumacher
General Manager
Hilton Seychelles Northolme Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Wonderful Hotel on Mahe”
5 of 5 stars Reviewed 14 January 2012
3
people found this review helpful

My husband and I stayed here only one night but we would have liked to stay longer. We had excellent service and the room was spectacular. All rooms are great but if you can get one with the beachfront view that is best. The property has snorkeling equipment and kayaks that appear to be first come first serve. there was a beach! But we arrived after the tide came in so it was difficult to see how large the beach was. Lastly the location is good but will still have to take a short taxi ride if dining off the property.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Jamumn1 about Hilton Seychelles Northolme Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc Schumacher, General Manager at Hilton Seychelles Northolme Resort & Spa, responded to this review
16 January 2012
Dear Guest,

I would like to take this opportunity to thank you for your recent stay with us at the Hilton Seychelles Northolme Resort & Spa. I hope that you have experienced the true magic of the Seychelles and return home with many wonderful memories.

We were very pleased to read that the services provided was excellent during your stay and your villa was spectacular.

We hope to have the pleasure of welcoming you back to Resort or any of our Hilton Worldwide Hotels in the near future.

We remain at your disposal for any future enquiries.

With best regards,

Marc O. Schumacher
General Manager
Hilton Seychelles Northolme Resort & Spa
Report response as inappropriate
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Additional Information about Hilton Seychelles Northolme Resort & Spa

  • Hilton Seychelles Northolme Hotel
  • Hilton Glacis
  • Glacis Hilton
Address: Glacis, Mahe Island, Seychelles
Price range (per night):* INR24,476 - 45,816

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