I stayed here Dec 2nd for 1 night for my daughter's cheerleading competition and it went well. The lobby was beautiful and the room was also. We stayed in 307. There was plenty of room and it was clean- as long as you didn't move the furniture. lol So, a deep clean is needed soon- but it served our purpose well. ;) We enjoyed the breakfast. It was available from 7-10 am. There was boiled eggs, yogurt, muffins, bagels, cereal, breakfast croissants (egg, cheese, sausage), waffles and blueberry waffles- you make them fresh on a waffle maker. There was also TONS of fresh fruit to choose from. My daughter was in heaven with all of those choices. :)

We were in a rush to get out the door, and had to move some furniture to get to use the outlet better and I wasn't able to move it all back. My apologies to the staff!!! Thanks for a great stay. We will be back if we come back to the area! ;)

Stayed here on parent's weekend at the last minute. It was a bit pricey because of that, but comparable to most of the other hotels. The room with a king bed was so spacious and the bed was ultra comfortable. The wireless worked well, which is often not the case at other places we've stayed. Also, has a pull out sofa-bed, which my son said was a bit more comfortable than other places. I needed to do my son's laundry and the laundry room was clean and also quite spacious. The person at the front desk was friendly and helpful. I noticed a large family that were able to order take out and allowed to use the breakfast area! I thought that was nice! Breakfast was just okay, but still it's included!! Even though it was extremely busy at breakfast the girl working kept things stocked and cleaned up!! The exercise room was a bit small for my liking, but everything else was great! I have stayed at a few different hotels in the area and this will now be my regular hotel!

This is a modern, clean hotel but there were a lot of annoyances which would cause us to not come back.

1) The fan for the heater was rather noisy, and it was right next to the bed. If it was steady it would not have been a problem, but it kept going ON and OFF all night (whether set to low or set to Auto) and it kept waking us up. It even kept waking my wife despite her putting in earplugs.

2) The supply of towels is on a rack INSIDE THE SHOWER!! What kind of idiotic builders put ALL of the DRY TOWELS inside the SHOWER!!

3) There are 3 soda machines. One machine was totally sold out, and the others were almost sold out (just Pepsi and Mountain Dew remaining).

4) They make you sign a paper that says if you smoke you pay a $ 150 fine. Now, we have NEVER smoked, but suppose the hotel tries to claim that you did!!

5) The information book in the hotel room says that if a towel is missing, you pay $ 20. If the TV remote is missing, you pay $ 100. Mirror is $ 150. (The whole TV is $ 800). And so forth. Now, I do understand that they probably have issues in a college-type town. But the way they did this is off-putting.

6) Because of the previous two items, I felt obliged to leave a BIG tip for the maid. After all, we did not want to be accused of smoking, or of taking a towel.

7) The clock in the room is supposed to be electronically synchronized, but was 5 minutes slower than the clock on the TV cable box.

8) The flat-screen TV GLOWED ALL NIGHT, even though it was fully shut off. It was like a giant nightlight!

9) Really not enough parking available for a hotel of this size. How did the town allow it?

10) Room WAS clean, but lots of street noise from the Vestal Parkway side.

11) When we came into the room, the lamp near the beds was plugged out, and the window was wide open....

Breakfast was pretty good, and the hotel was clean.

My girlfriend and I stayed at this hotel and were very disappointed! We went there for a romantic birthday getaway and to visit her son, who is attending Binghampton. We opted for the "Hot tub suite". What a joke!!!! the room was naturally large enough, and the bed very comfortable. The first night we were tired from the drive and just had dinner and went to bed. we showered in the morning and continued on with our day. However, after dinner the following evening, and with the snow, we thought it would be nice to take advantage of the "hot Tub". Even with no cold water running, the tub was barely luke warm, and took forever to fill to a level where the jets could be turned on. We decided to just go in anyway, despite the coolness of the water, and when the jets were turned on, black chunks were filling the tub. We got out and went to the desk to voice our disappointment, however the polite young man at the counter could not do anything as far as maintenance is concerned . He did however check the other room that offered a hot tub only to find that there was no hot water in that room either. He said that a note would be left and the Manager would look after this.. Upon checkout the Sunday morning, I was surprised to be charged the full amount for the room despite the tub not working, the young lady at the counter asked me to call the Manager on Monday and that there was a note on our folio that indicated a problem with our stay. I called the manager on Monday, and told her of our disappointing experience, she said that she was unaware that there was a problem with our stay, but offered a less than sincere apology and said that she would look into the matter, she seemed like she could not get off the phone fast enough. Later I received an e-mail from the manager with nothing more than an adjusted amount on our bill, she took 30 dollars off a nearly 400 dollar bill. I responded to her adjustment to say that it was not acceptable, and that an apology or an explanation would have been very welcomed. She responded that she did in fact apologize when she called....wrong!!!!!! and that she did send an apology along with the adjusted folio.
She went on to say that customer service is very important, however, the apology was the same one you would get from a fast food joint ( you know the one) "sorry about the wait, see you soon".
Perhaps their regular rooms are fine, but when you are paying for an upgrade and it does not function properly, I think that a sincere apology is the least they could do.
I would much rather stayed at the Hampton Inn just down the road, it was a lot larger, cleaner, quiter and cheaper.
Seriuosly disgruntled former customer