My wife and I went there on Christmas Eve with the intentions of staying till December 27, 2011. We booked the room a few days in advance and spoke to a girl by the name of "Tammy." Which if you do book a room there, which I don't recommend, do it through Tammy, because she is very pleasant to talk to and really is the only one there that knows what she is doing. When the room was booked, we told Tammy that we would be paying cash for all 3 nights but would not be doing so till about 11:30 pm that night of arrival due to we had other people that was arriving late and was splitting the bill. She said no problem. So we gave her our debit card number to hold the room even though when we got there we were going to pay cash. When we got there, it was not Tammy behind the desk, for which I will not mention who she was, but hope you never get her, cause she is the one that caused the problem with our bill. She told me that she needed our card that the room was booked under to put a "HOLD" on it but nothing would come off the card. WRONG!!!! She charged our card $295.70 when after our coupons should have only been $151.72 for all 3 nights. This "HOLD" was not suppose to take any money from our account but because it did, caused us to have an overdraft charge on our checking account that has never had an overdraft, ever! They told me that it will take 5 days for the "Extra" charges to be credited back to our account and they would not pay the overdraft fees of $70.00 when it was their fault. When we approched the supervisor the next morning, he was absolutly worthless. We talked to him at 7:00 am and he said he was going to call the general manager and get back with us. Come 11:30 am, we still did not here from him, so we called him. He said that the general manager would not do anything about the situation. We wanted to speak to him, who he was not there, and the supervisor in charge would not disturb him on Christmas anymore. But you know what, it was our Christmas that was being ruined.
We stayed on the second floor, and all we heard all night was doors slamming. When we first checked into the room, we had to call maintenance cause the toilet was leaking. They sent housekeeping up to mop it up. Then there was hair all over the floor and on the hair dryer. The piece of floor molding between the bathroom and hall was cracked in several places which had very sharp edges and you could possibly be cut if you hit your foot on it.
When we went to the continental breakfast, which was not bad, the girl does a really good job with that, there was other customers up there telling us of their experience they were having. One lady was being moved from the fourth floor to the third floor, cause her room had BED BUGS. We were talking to this women when the manager brought them the new room key. So we know what she was telling us was true. We got on the elevator to go to breakfast and there were other people complaining that they had no hot water and they had to switch rooms, cause due to the holiday, they had no one there to fix it. Now mind you, the hotel was far from being booked to capacity. They only had 16 rooms booked. We were so upset, we checked out the Christmas Day when we planned on staying till Tuesday.
I HIGHLY DO NOT RECOMMEND THIS HOTEL TO ANYBODY!! VERY, VERY POOR CUSTOMER SERVICE AND NOT CLEAN UNLESS YOU LIKE BED BUGS AND HAIR FROM THE PREVIOUS PERSON IN THE ROOM ALL OVER THE PLACE.

Signed,
A very unhappy couple who had their holiday ruined by people who really did not care!!