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BEST WESTERN Gateway Adirondack Inn – reviews, photos

2.0 of 5
175 North Genesee Street, Utica, NY 13502
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BEST WESTERN Gateway Adirondack Inn
BEST WESTERN Gateway Adirondack Inn
BEST WESTERN Gateway Adirondack Inn
BEST WESTERN Gateway Adirondack Inn
BEST WESTERN Gateway Adirondack Inn
BEST WESTERN Gateway Adirondack Inn
Ranked #5 of 12 hotels in Utica
3.0 of 5 stars 37 Reviews
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37 reviews from our community

    Trip type
Traveller rating
    3
    11
    12
    5
    6
Date Rating
Detroit Metro, MI
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“I didn't have a good opinion of Best Western, but...”
5 of 5 stars Reviewed 3 November 2011

This location was very nice. I stayed in a room in the annex building. The decor and furnishings look relatively new. The bed was very comfy. The bathroom was clean and all worked well. The only criticism I had (and I let the front desk know) was the central a/c unit seemed to be leaking. It wasn't much, I think it was just condensation. I had the a/c on all night - I like the white noise it creates. In the morning, I noticed wet spots on the carpet. It didn't bother me and I let the management know about it. I imagine that they have fixed it. It would have been a bigger problem in the middle of summer and if I had stayed for several days.

  • Stayed October 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask geoniff about BEST WESTERN Gateway Adirondack Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John Barron, General Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review
9 November 2011
I would like to first thank you for your review about your recent stay at our property. We are very glad that you enjoyed your stay here and hope to see you again if you ever come to Utica. We have fixed the condensation leak with the a/c unit and all is in working order. Again, thank you for your review!

John P. Barron
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Sterling Heights, Michigan
Top Contributor
54 reviews 54 reviews
Reviews in 20 cities Reviews in 20 cities
3 helpful votes 3 helpful votes
“Hole in pavement”
1 of 5 stars Reviewed 26 September 2011

When we got there on Sun 9-18-2011, we had to walk to one of the nearby restaurants, because the hotel doesn't have one. It was dark, and the driveway is how you get to the restaurants. However, I noticed a 6"-8" wide, deep hole in the driveway. Feeling lucky that I hadn't stepped in it, and broke a leg, upon our return, I reported it to the front desk. The next morning, it was still there., I again reported it to the front desk. We stayed there five nights later, on our way home. You guessed it, the hole was still there.

  • Stayed September 2011, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask thincinc about BEST WESTERN Gateway Adirondack Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John Barron, General Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review
7 October 2011
I would first like to thank you for writing your review on your recent stay at our property. We are aware of this particular hole and are have contacted the water authority to get a cover for it. We apologize if you feel like your concern was not taken care of, but it has been. We hope you will consider us if you are ever in the area again.

John Barron
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“Nice, clean and simple”
4 of 5 stars Reviewed 8 September 2011

We stopped on the way to Cape Cod, MA. Simple, but nice, clean and friendly hotel. As others indicated breakfast could be more diversified, but there are lot of places to eat outside for those who feel so.

  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AnyName25 about BEST WESTERN Gateway Adirondack Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John Barron, General Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review
9 September 2011
Thank you for your recent review of your stay at our property! On behalf of the entire team here at the Best Western I would like to say thank you for your kind words. We continue to work extra hard to create a satisfying experience for all of our guests! We hope to see you again if you are ever traveling in the area!

Thank you!
John P. Barron
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cambridge uk
Senior Contributor
22 reviews 22 reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“Ok for a stop over but wouldn't stay longer”
2 of 5 stars Reviewed 28 August 2011

We asked for a clean fresh room and although on the surface it was clean two of us left with asthmatic coughs in the morning- needs a deep upholstery clean or update. Breakfast was an average affair except for unedible sausage and omlette discs that needed microwaving before eating- don't bother. Staff were helpful with extra sheets. Informed hotel of our concerns after our stay just got standard reply.

good= Room was quiet with ample parking

  • Stayed August 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask unnaturallyhappy about BEST WESTERN Gateway Adirondack Inn
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John Barron, General Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review
30 August 2011
Thank you for your response on your recent stay at our property. We apologize for not meeting your expectations during this stay. We have been making many updates to our property during the past few years. We would love to hear your thoughts on what we could do to enhance out breakfast options to create a better experience. Again, I apologize for not meeting your expectations and hope that you would choose us again and give us another chance if you are ever in the area.

Thank you,
John P. Barron
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Rochester, New York
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“A Solid, Clean , No Frills Stay”
3 of 5 stars Reviewed 27 August 2011

We checked into the Best Western very late at night at the last minute and had a comfortable night of sleep. This was a good, clean no frills hotel at reasonable $119 a night plus a complimentary breakfast. There was a comfortable double bed with large bathroom and enough room for chairs and table in the main room. At this place you get what you pay for so don't expect extra amenities. We were happy with the accommodations for a one night stay but wouldn't probably choose it for a vacation stay. We got in very late at night and woke up too late to have the breakfast but you are on a main street right off the NY state thruway and there are plenty of dinners including Denny's right there.

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  • Stayed August 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask loridemo about BEST WESTERN Gateway Adirondack Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John Barron, General Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review
2 September 2011
We would like to thank you for the recent review of our property regarding your stay. We are so happy that we were able to accomdate you and that you had a comfortable stay! Depending on what day you stayed on, our breakfast times run Monday-Friday 6:00-9:30 and Saturday-Sunday 7:00-10:00. We hope that you will consider us if you are ever coming through the area again, and hope you can make our deluxe continental breakfast! Thank you again for your positive thoughts about our hotel!

Thank you

John P. Barron
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Additional Information about BEST WESTERN Gateway Adirondack Inn

  • Best Western Utica
  • Utica Best Western
Address: 175 North Genesee Street, Utica, NY 13502
Price range (per night):* INR6,105 - 23,636

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