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Passport Inn Utica – reviews, photos

2243 Route 5, Utica, NY 13502
Hotel amenities
Passport Inn Utica
Passport Inn Utica
Passport Inn Utica
Passport Inn Utica
Passport Inn Utica
Passport Inn Utica
Ranked #11 of 12 hotels in Utica
2.5 of 5 stars 6 Reviews
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6 reviews from our community

    Trip type
Traveller rating
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    1
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    5
Date Rating
Champion, Pennsylvania
1 review
“DUMP”
1 of 5 stars Reviewed 6 July 2010

We took time off to visit Herkimer Diamond Mines, this was a quick trip with very little planning. The word DUMP doesn't even come close to the true discription of this establishment. Room was filthy, hair all over sheets, drain in shower clogged, AC unit filter was clogged with dirt. No recommendation and no way will we ever stay here again. The kicker? I checked the same room after we returned home and they wanted $95.00/night. I am taking bets that they did not change the sheets after we left, we would not get under the covers, I would bet one of the diamonds that I found that they straightened the covers and re rented the room with the same sheets that had all of the hair on them to someone else. No wonder our AMERICA IS GOING TO HELL!

  • Stayed July 2010, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rochester, New York
1 review
“Unbelievably horrendous service”
1 of 5 stars Reviewed 30 June 2010

reserved the room online. I should have read the reviews first. After reading the horror stories I called to cancel my reservation and stay in a more reputable hotel. The representitives hardly spoke english, were extremely rude, and told me that I was going to be getting a charge on my card even though I canceled more than two weeks before my check in date. I had to call two numbers. Online reservations in Thailand and the front desk in Utica NY. After the rude subject in Utica, NY I called to check my credit card and found a charge for the same amount as one nights stay listed as a "time share" in Puerto Vellarta WTF!? These guys are either selling my credit card number or into some shady dealings. I've reported them to Better Business Bureau and had the credit card people cancel the charge and they are investigating this. CONSUMER BEWARE!!!

  • Stayed June 2010
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ottawa
1 review
2 helpful votes 2 helpful votes
“You get what you pay for...normally I suppose”
3 of 5 stars Reviewed 9 July 2007
2
people found this review helpful

We were in town to do the Boilermaker race and thus only stayed in this motel for one night. The room we were in was quite small and humble.
A lot of the amenities that you take for granted in bigger chains such as a remote control for the TV, coffee maker, alarm clock, etc. were not present. If you're all about the ammenities rather than the necessities you won't like this place at all.
Overall cleanliness was OK and the necessities were in good shape. You can tell the owners have also put a lot of recent work into beautifying the property exterior.
Normally, I'd only pay in the range of $60 to $75 for a motel room of this calibre. It wasn't worth the $99 we paid...but I guess when 12,000 people decend on a town of just 80,000 for one day the supply vs. demand curve gets skewed.

  • Stayed July 2007, travelled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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A TripAdvisor Member
Baltimore, MD
1 review
17 helpful votes 17 helpful votes
“Hated this plae!”
1 of 5 stars Reviewed 1 December 2003
17
people found this review helpful

It was so bad that I couldn't stay the night and ended up getting a room at the Holiday Inn. I chose this place because it was inexpensive but I never would believe that people actually stay here. It was filthy and the sink was clogged. It was so depressing and had dust everywhere and even a taped up window.

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A TripAdvisor Member
buffalo,ny
1 review
16 helpful votes 16 helpful votes
“pass it by!!”
1 of 5 stars Reviewed 4 September 2003
16
people found this review helpful

the place was a nightmare!!.bad lighting,television was non-functional,very small inside,have to bring your own shampoos,way overpriced,no hangars for your clothes,dirty linens..

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Additional Information about Passport Inn Utica

2243 Route 5, Utica, NY 13502
Price range (per night):* INR2,296 - 5,993

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