We made reservations 5 days in advance for a room for 4 adults, non smoking, downstairs, with 2 queen size beds. I called the day before and confirmed that it would be a late arrival and everything was in order. I was assured it was. Upon arrival they did not have reservation right, they had it for 2 people, upstairs, with smoking! The front desk argued with us saying they had no more rooms, and even had us stand and call other motels.They tried to put us in an upstairs room which smelled really bad of urine. We finally ended up in a downstairs SMOKING room. It had pubic hair on sheets and poop on the wall. There was no continental breakfast as stated. We had 2 towels total for 4 people. When we called the desk we were told there weren't anymore towels until after 8am the next day. The microwave didn't work and the room wasn't clean. Upon talking to the manager in the morning, he made excuses that the woman who made the reservation worked there 10 years and was his best employee. He said she had high blood sugar and couldn't do it properly. Very bad experience and would most definitely not return to this motel.
