stayed this hotel many times as no choice due to corporate hotel. If given a choice I would recommend not to come. Firstly, not near to any food or restaurant.

Secondly, when there is a sport event at the stadium behind, there is no parking for a guest.

Thirdly, laundry service provider is not professional. Avoid by all means of dry cleaning and many occasion laundry left at reception or valet, u have to pick it up yourself. This is ridiculous. Mistake in laundry charges are very often. Remember to check your laundry bills thoroughly. The hotel front office don't checks all the laundry charges calculated by their laundry service provider. Enter blindly into system. Very unorganized and very unprofessional. Curious how the auditor pass the checks on laundry bill charges on guest.

Fourthly, whenever an official complaint launched with Marriott, the hotel management sent a secretary to reply. So called the executive assistant. Very unprofessional reply and think of if, is easy hired a secretary to reply complaint and manager enjoying good salary. Don't know what is the hotel manager real role or responsibilities. I want this easy job!!!

Fifthly, management is not serious to look into guest problem. If you want to talk with manager you have to confine their working hours. As a professional, how the world I can meet up with them during 9am -5pm. This shows they are not simcere and serious to look into the guest problem.

Sixthly, if you are promised for point rewards due to inconvenience caused , be very sure they do it and note down the personnel that promised you. I have experienced it takes more than 4 weeks to process and excuse it is a mis communication.

Lastly, I would recommend Hilton Garden Inn a better options and better location.

I had a meeting 1 mile away in Garden City so the location of this hotel could not be beaten. My room was quite large, with a couch, chair, king size bed, and desk. The room was also equipped with a mini-fridge. Staff was very friendly at check-in and when I managed to lose my room key about 1 hour later.

The offerings in the concierge lounge (for elite members) were disappointing. Dinner was cheese and crackers, veggies and dip, caesar salad, and a mini hot dogs. Dessert and breakfast were a little better. The highlight of the concierge lounge was the staff. The gentleman who worked there in the evening seemed to know most of the people there and made a point to learn the names of new people like me.

The heat in the room worked quite well, but the rest of the hotel, including the lobby bar, were quite cold. I planned to have a drink after dinner but it was so cold I couldn't sit there.

Overall I will stay at this hotel again next time I am in Garden City.

We stayed here for our anniversary weekend in November. The hotel was excellent and the staff was friendly and helpful since we were out-of-towners.

Stayed for a shopping weekend, as the location suited us. The staff are welcoming and helpful especially Kevin the Concierge (we love that man!) and Terrance on reception. This is the 3rd time we have stayed there and they treat us as old friends every time we return.
The location is opposite a shopping mall and close to all routes to other shopping gems.
The rooms are roomy and clean and the bar is a great place to hang out and drink cocktails ( thanks for the Cosmos Will)
Suits us down to the ground and will be back when we need to visit the USA to shop once again!