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Courtyard by Marriott Tarrytown Greenburgh – reviews, photos

3.0 of 5
475 White Plains Road, Tarrytown, NY 10591
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Courtyard by Marriott Tarrytown Greenburgh
Courtyard by Marriott Tarrytown Greenburgh
Courtyard by Marriott Tarrytown Greenburgh
Courtyard by Marriott Tarrytown Greenburgh
Courtyard by Marriott Tarrytown Greenburgh
Courtyard by Marriott Tarrytown Greenburgh
Ranked #4 of 7 hotels in Tarrytown
4.0 of 5 stars 52 Reviews
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52 reviews from our community

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Traveller rating
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    18
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    6
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Date Rating
Hopewell Jct, NY
Senior Contributor
31 reviews 31 reviews
Reviews in 11 cities Reviews in 11 cities
66 helpful votes 66 helpful votes
“Always a great stay”
4 of 5 stars Reviewed 29 December 2011

When i visit this courtyard i always have a great experince. I visited this hotel recently dec 22-23 for a short visit during the holiday season with my bf. When i first arrived everything was in order and i was asked if i wanted a room on the second floor, its like i had a choice of where my room was. The hotel was also nicely decorated for christmas. The rooms are really nice and has a good amount of space, there is also a nice flat screen tv a big king bed and a couch that opens up to a bed.That night we went to the bistro which always has good tasting food, they have a nice varitey of food there. I also like the idea how they have a sundrie when you can buy chips, drinks, wine, chocolate, etc. We also had a great experince that night, the hotel was sorta loud that night down our hallway and it died down quickly but then around 1am we heard people outside our window in the parking lot talking loud so i called the front desk and they quickly took care of the problem, in a matter of seconds the noise stoped. I was very impressed. The next night we had asked for extra towels and never got them so we went downstairs and asked the front desk i am guessing it was the manager we spoke to we told him we never got the towels and he apologized and called them right away to bring them to our room. He said if we did not get them in 10 min to call him and let him know, when we were going back to our room we noticed the guy was bringing the towels to the wrong room and he apologized and thought he heard a different number room. Then that night when we went downstairs we were given free cookies. They also have free internet which most hotels charge for. It was nice, the stay was very nice, always clean rooms, nice pool and hot tub and the staff is always friendly. I will conutine to come back here as much as i can, this place is a must to stay at.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Upstate NY
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Nice Hotel”
5 of 5 stars Reviewed 5 December 2011

This hotel has been updated nicely. Room was comfortable & bathroom was roomy. Plenty of parking. Only complaint was no free continental breakfast- a basic continental breakfast (juice, coffee, fruit & muffin) cost over $10. These basic staples (at the price of the hotel...$200+) should be included.

  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albany, NY
Senior Contributor
32 reviews 32 reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
“Overall OK”
3 of 5 stars Reviewed 15 November 2011 via mobile
1
person found this review helpful

Chose this location based on cost due to business trip and not being in the room except to sleep and change. Location is great, especially if wanting to venture out into different towns to eat and its near 87/287. Unfortunately the room smelled of mildew and the bathroom is out-dated and dirty. I had to wipe brown drip lines off the back of the bathroom door. The staff did not seem very friendly. The lobby is very clean, updated and comfy. If you are looking at cost its a win, otherwise stay away.

  • Stayed November 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tarrytown, New York
1 review
1 helpful vote 1 helpful vote
“Staff is great, hotel well kept, Managers terrible”
2 of 5 stars Reviewed 10 October 2011
1
person found this review helpful

I've stayed at thi property several times for several months, the hotel is always very clean insife and out. They have a Bistro downstairs which is nice.

Managers on the other hand, very rude. I had an issue with them regarding a fire alarm. Sounds ridiculous but true. The staff didn't do their part regarding the situation and in turn upon my next check in they rejected my reservation and banned me from the hotel all together, on top of being RUDE and DISRESPECTFUL. Why I was treated in such a manner is beyond me.. My safety was put in peril by this hotel, for they did not come to check on fire alarm situation and at the end, I was blamed and banned. Wouldn't recommend this property to anyone. Safety is a big issue and this place is definently not safe. They are willing and able to cut off a business relationship with a regular client and have an 'I don't care, call who you want' attitude.. There are plenty other hotels in the area, this one is a waste of money if you believe in customer service and safety..

They will also bring up past issues such as credit card/bank card issue (although immediately fixed and payed) as an excuse to reject a client as well..

Bottom line managers here are phony rude and disrespectful and could honestly do and treat clients as they please.. Ive tried every outlet to resolve this issue, contacting corporate, writing letters, even taking it as far as Mr. Marriott Consumer Affairs... Nothing has been done.

DON'T WASTE YOUR MONEY HERE ONLY TO ENDURE HORRIBLE UNSAFE RUDE CUSTOMER SERVICE TACTICS AT COURTYARD MARRIOTT TARRYTOWN GREENBURG.

  • Stayed September 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
Senior Contributor
27 reviews 27 reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
“Better than the price implied”
4 of 5 stars Reviewed 26 September 2011

What a treat. $109 per night. Large rooms. Updated interiors. Perfect jump off point for the Hudson river valley. Easy, clean, and spacious. Great interior garden space to sit, read the paper and contemplate the coming days activities. Upsacle for Marriot Courtyard.

Room Tip: Ask for interior room overlooking courtyard.
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  • Stayed July 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Courtyard by Marriott Tarrytown Greenburgh

  • Courtyard Tarrytown Greenburgh
  • Courtyard Tarrytown
  • New York City Marriott
  • New York City Courtyard
Address: 475 White Plains Road, Tarrytown, NY 10591
Price range (per night):* INR7,953 - 14,171

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