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Crowne Plaza Hotel – reviews, photos

3.5 of 5
701 East Genesee, Syracuse, NY 13210
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Crowne Plaza Hotel
Crowne Plaza Hotel
Crowne Plaza Hotel
Crowne Plaza Hotel
Crowne Plaza Hotel
Crowne Plaza Hotel
Ranked #16 of 28 hotels in Syracuse
3.5 of 5 stars 247 Reviews
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247 reviews from our community

What travellers say about this hotel
  • Friendly and helpful(4)
  • Very nice(4)
  • Room service(3)
  • FREE parking(3)
Traveller rating
    62
    76
    40
    41
    28
Only show reviews for Family (54) | Couples (56) | Business (61)
Date Rating
Toronto
Top Contributor
69 reviews 69 reviews
Reviews in 34 cities Reviews in 34 cities
58 helpful votes 58 helpful votes
“Service issues”
1 of 5 stars Reviewed 3 February 2012

No help with luggage despite having visible disability. Room clerk not friendly which is a rare occurence in hotels. We asked for a room on a floor with ice machine which we got but, surprise, surprise, all three (3) ice machines were broken and had to wait 30 minutes to get some from room service. Clerk should have known.

Full service restaurant was closed but we were told we could have same menu in bar. Not true.

Room service for 2 came on a tray. No table. Complete idiocy! One of us had to eat on the table with the TV inches from our face and the other had to eat with the tray on the bed. Waiter returned 20 minutes later with tray and the bucket of ice he forgot.

Too bad because the room was nice as was the location.

This place gives Crown Plaza a bad name. Should be flagged as a Holiday Inn or a 4 Points Sheraton.

If service is important to you, don't go.

  • Stayed January 2012, travelled as a couple
    • 1 of 5 stars Service
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Ask MrWonderfulToronto about Crowne Plaza Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, Guest Relations Manager at Crowne Plaza Hotel, responded to this review
14 April 2012
Greetings MrWonderfulToronto:

Our sincerest apologies on a stay that was less than favorable. I can assure you we do in fact strive to provide wonderful guest service. We recently finished a renovation of our ice machines to replace the older versions that were causing issues. I will be sure to share the service issues you experienced with the outlets as we look to continually improve our guest service and satisfaction!
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Senior Contributor
26 reviews 26 reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
“very accommodating”
5 of 5 stars Reviewed 19 January 2012
1
person found this review helpful

stayed for the weekend . Hotel staff was very good. We had a group buffet dinner and it was very good. Very comfortable lobby. Rooms were well equipped and modern

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask sroch59 about Crowne Plaza Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at Crowne Plaza Hotel, responded to this review
13 March 2012
We appreciate your feedback regarding your recent stay. I am excited that you had a positive experience at our property. We hope to have you back for another stay in the future!
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Ottawa, Ontario, Canada
1 review
1 helpful vote 1 helpful vote
“Excellent Hotel”
5 of 5 stars Reviewed 18 January 2012
1
person found this review helpful

We came down for New Years. The hotel was very nice inside, the hotel food was great with a nice selection. The rooms were very modern, with a comfy bed and a very nice bathroom. Would 100% book again here. Also A+++ on service.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Laura L about Crowne Plaza Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, Guest Relations Manager at Crowne Plaza Hotel, responded to this review
14 April 2012
Greetings Laura L:

The best compliment any hotel can receive is knowing that you will return back to stay with us during your next visit to Syracuse. Thank you for taking time out of your day to share such a wonderful experience! Return back during our summer months to enjoy some of the numerous downtown attractions!
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Cavendish, Vermont
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Very nice, but...........”
4 of 5 stars Reviewed 16 January 2012

The rooms and the hotel are actually very nice and neat. But, bed was hard on the old back, the heat was horrible (we stayed in January). Had to set the temp to 75 just to get the room to about 65. The windows iced over on the inside, then melted and dripped water everywhere by morning. Walls were thin. The guy next door had a cold and when he sneezed it was like he was in the room with us. Huge gap under the room door so everyone out in the hall might as well be in your room too. Too bad. Everything else was quite nice.

Room Tip: Top floors have the best views of course.
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  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask John S about Crowne Plaza Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, Guest Relations Manager at Crowne Plaza Hotel, responded to this review
14 April 2012
Greetings John S:

Thank you kindly for your constructive feedback. We are constantly looking at ways we can improve the guest experience. During our quarterly preventative maintenance process all issues were addressed and rectified. We hope to see you return in the near future!
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Norton, Massachusetts
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Great decor, location could be better”
4 of 5 stars Reviewed 11 January 2012

This is one of the few hotels located near Syracuse University. Back in the day it was a Holiday Inn. The building is round so each room is pie-shaped which is a bit weird. The shape makes for a very crowded bathroom -- not a problem if you're traveling alone but a bit tight if your with another person. Shower, as noted, is open but I didn't find that to be a problem. The room was very clean and fairly quiet considering well traveled Route 81 is only yards away. TV was great and the furniture was well thought out. Bed was comfortable and the pillows were much better than most hotels offer. It would have been a real plus to have a small frig -- most hotels do offer them now a days -- to keep some beer and soda cold.

Skip the breakfast in the hotel which was grossly overpriced and severely lacking in quality and service. The bar area is very nice and the bartender was top notch. We were guests of the University so I have to admit I don't know what the cost of our room was, so I can't rate value. All in all a very good stay!

Room Tip: Higher up rooms will be quieter.
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  • Stayed November 2011, travelled as a couple
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask NJNan about Crowne Plaza Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, Guest Relations Manager at Crowne Plaza Hotel, responded to this review
14 April 2012
Greetings NJNan:

Our unique design certainly is a staple in the downtown landscape! Thank you for taking the time to share your experience and we are happy that you enjoyed the many amenities we have to offer. Since your trip in January we have made vast improvements on our breakfast menu and encourage you to try it next time you visit us!
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Additional Information about Crowne Plaza Hotel

  • Renaissance Syracuse
  • Syracuse Renaissance
Address: 701 East Genesee, Syracuse, NY 13210
Price range (per night):* INR7,337 - 17,251

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