No help with luggage despite having visible disability. Room clerk not friendly which is a rare occurence in hotels. We asked for a room on a floor with ice machine which we got but, surprise, surprise, all three (3) ice machines were broken and had to wait 30 minutes to get some from room service. Clerk should have known.
Full service restaurant was closed but we were told we could have same menu in bar. Not true.
Room service for 2 came on a tray. No table. Complete idiocy! One of us had to eat on the table with the TV inches from our face and the other had to eat with the tray on the bed. Waiter returned 20 minutes later with tray and the bucket of ice he forgot.
Too bad because the room was nice as was the location.
This place gives Crown Plaza a bad name. Should be flagged as a Holiday Inn or a 4 Points Sheraton.
If service is important to you, don't go.
- Renaissance Syracuse
- Syracuse Renaissance
