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Holiday Inn Express Syracuse Airport – reviews, photos

2.5 of 5
5418 S Bay Rd, Syracuse, NY 13212
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Holiday Inn Express Syracuse Airport
Holiday Inn Express Syracuse Airport
Holiday Inn Express Syracuse Airport
Holiday Inn Express Syracuse Airport
Holiday Inn Express Syracuse Airport
Holiday Inn Express Syracuse Airport
Ranked #13 of 28 hotels in Syracuse
3.5 of 5 stars 45 Reviews
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45 reviews from our community

What travellers say about this hotel
  • Very nice(5)
  • Indoor pool(4)
  • King bed(4)
Traveller rating
    8
    17
    9
    5
    6
Only show reviews for Family (17) | Couples (10) | Business (10)
Date Rating
Belleville, Ontario
Top Contributor
110 reviews 110 reviews
Reviews in 22 cities Reviews in 22 cities
185 helpful votes 185 helpful votes
“Good park & fly hotel”
4 of 5 stars Reviewed 26 January 2012
3
people found this review helpful

We stayed at this property for one night before flying to Orlando the following morning.

Rooms were clean, bright, and in like-new condition. Front desk staff were very friendly. We were greeted as Priority Club members and given a bag of snacks at check-in.

Long-term parking was very reasonable at $5 per night, taxes included. Morning shuttle to the airport was very busy (running approx. 5 -10 minutes behind), but transported us efficiently to the terminal. Upon return, we waited less than 10 minutes for the shuttle to collect us and return us to the hotel. The shuttle driver even made sure that we avoided the muddy unpaved parking area as much as possible, dropping my husband off right at the door of the car while taking my son and I back to the drier paved area in front of the hotel entrance.

Though our very early morning flight necessitated that we leave for the airport before breakfast hours began, the front desk staff invited us to take a muffin, fruit, etc. before the shuttle driver arrived. Only hot items were not ready and available to us (totally understandable).

There were lots of dining options in very close proximity to the hotel.

We did not use the indoor pool, however it was nice having the option of a swim should we have decided to do so before turning in for the night.

Our only complaint were the rowdy occupants on the 2nd floor who didn't get removed until nearly midnight by the hotel staff. By then, we had only 4 mere hours to sleep before our wake-up call. The hotel should have ushed these guests out of the building long before 12 a.m.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Gina-Gina-Bo-Bina about Holiday Inn Express Syracuse Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oakville, Canada
Contributor
17 reviews 17 reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Quick stay in Syracuse”
4 of 5 stars Reviewed 24 December 2011

Pretty standard HIX offering. Check-in went OK, staff was friendly but no Priority Club recognition. Pool was OK. Breakfast was standard but wife mentioned that bread and bagels were not the freshest.

We were here basically only to sleep while passing through. Would stay again if in area.

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Glenncca about Holiday Inn Express Syracuse Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rio Rancho, New Mexico
Senior Contributor
26 reviews 26 reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
“Forget It!”
2 of 5 stars Reviewed 21 October 2011
2
people found this review helpful

Close to the airport but not something we'd EVER choose again. We don't like smoke & figured that the No Smoking policy would mean that we wouldn't have to choke on smoke. The goodie bag at sign in consisted of a bottle of water & a bag of onion potato chips in a white paper sack.
We complained about the smoke & we were told that state law requires that they have 3 room for every floor for smokers. They couldn't move us because he said that they were completely book - "So can I re-rent your room,sir??" was the response. Like we were going to pack up in the night & find another room.
We are Priority Club members & this was our "free night" - now we know they give you the worst room if you're not paying real money. All these stays at the Holiday Inn got us this discusting experience. When we complained, they handed us a bottle of room deoderent to spray around the room.
If you want a nice stay - don't book here.

Room Tip: The best tip is to NOT stay here. The Priority Club is NOT a reward program.
See more room tips
  • Stayed October 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Waterford, New York
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Decent Hotel”
4 of 5 stars Reviewed 23 September 2011

We stayed at the Holiday Day Inn Express for one night when we brought out oldest son out to SU to start his freshmen year of college. Location was convenient for us and there are plenty of places in the area to shop or find something to eat all within a short drive. My husband, myself, and 9 year old son stayed in a King and we definitely had plenty of room. Everything was clean and the staff were friendly and accommodating. We are traveling out to visit our son in October for a 2 night stay and have already booked our room again here though this time we have reserved a double.

My only complaint was that the breakfast was adequate at best. There was not a lot of room to move around and there did not seem to be any kind of order when people were getting what they wanted. The eggs were barely edible, so much so that all my son ate was bacon. The rest of the food available was your standard toast, cereal, danish, etc.

Overall, a pleasant stay at a reasonable price.

  • Stayed August 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask VickiIp about Holiday Inn Express Syracuse Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Littleton, Colorado
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Holiday Inn Airport, Syracuse”
5 of 5 stars Reviewed 21 September 2011
1
person found this review helpful

The hotel was conveniently located, and even though we arrived after 12:30am, they paid for our taxi since their shuttle wasn't running at that hour. Everything was clean and comfortable. The only negative was it was a little stuffy in the room. We would definitely recommend this hotel, and would use it again.

  • Stayed September 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Peggy F about Holiday Inn Express Syracuse Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Holiday Inn Express Syracuse Airport

  • Holiday Inn Express Syracuse
  • Holiday Inn Syracuse
  • Syracuse Holiday Inn
Address: 5418 S Bay Rd, Syracuse, NY 13212
Price range (per night):* INR7,169 - 10,306

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