The Staff here are exceptionally friendly, courteous and helpful. You can always count on someone asking "how are you?" or saying "Have a good day". They are very knowledgable about the area restaurants and local attractions. DVD player in the room and free DVD library at the Front Desk have saved me from watching some boring TV show more than once. The rooms are clean and the kitchenette is well equipped. I stay here whenever I am in the area. I recommend The Candlewood to all of my associates.

We stayed several nights at Candlewood recently and had stayed there last year as well.

CONS: Our disappointment really began once we got inside our room. The bathroom vanity sink "wood" was rotting all along the floor next to the camode. The carpets were not clean in the guestroom. The back on the sofa is so worn out there is no cushion left and could not be more uncomfortable! Most sofa beds are uncomfortable anyway, but this one needs to be replaced. Hey Candlewood, please get with the times and buy a Flat Panel TV, at least for the living room area! Bed was very uncomfortable. The lighting was exceptionally poor in both the guest room and living room. We were in a ground floor room and guess what, the hotel van took off before the rooster to deliever folks to the airport (lucky them, poor us) the door slamming, 4:30 a.m. chit chat and van beeping would wake the dead!

PROS: Staff very willing to assist with anything and were always courteous and professional. I believe the management and staff does the best they can with what they have to work with. The complimentary laundry and dryers as well as the "honor system" sundry shop were great plusses!The exterior, lobby and public areas are decent and what you should expect. You are near the airport and plenty of restaurants.

It's a good location, but the hotel is tired and needs to be fixed up. Hopefully soon, otherwise, we will find the nearest Country Inn and Suites.

We liked the hotel, the morning BF and the personnel. Give A++ to the place

Just spent two days and place couldn't have felt more like home. Everything from laundry to pantry to cook tops provided all the comforts. Staff was very accommodating, especially Mel and James who could not have been friendlier. I highly recommend on your next visit to Syracuse.