I was to stay with this econo lodge and gave them a credit card number to book the room. This card belongs to my grandfather. They told me they require a third party authozation to be able to complete my reservation. My grandfather was uncomfortable signing something because he has heard stories about this econo lodge. I looked into this econo lodge and discovered some disturbing things like bed bug reports and rude staff. So i never called back with the authorozation. I saw my reservation as incomplete. I booked a stay at another econo lodge. The first comes around and they charged my grandfathers card $613 saying i never showed up. I called and spoke to the manager who was very rude and not understanding at all. He refused to understand that I never completed my reservation and that they had not authorozation to charge that card any money. So i called the corporate office of choice hotels. I spoke with a very nice woman but she also could not help me. I am giving the econo lodge brand over $1400 for 2 weeks and they are going to charge me a petty $87. I will not never in my life stay at another choice hotels brand and will continue to bad mouth them every where I go. I am still a paying customer who was mislead to believe my reservation was incomplete and charged money on a card that was never authorized for use. It is a shame that the owner of the ronkonkoma smith town will lose out on $700 for next weeks stay so the econo lodge in smithtown can make $87. Like I said PETTY!!!!
- Econo Lodge Smithtown
- Smithtown Econo Lodge
