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Mirbeau Inn & Spa – reviews, photos

851 West Genesee Street, Skaneateles, NY 13152
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Mirbeau Inn & Spa
Ranked #3 of 6 hotels in Skaneateles
4.0 of 5 stars 209 Reviews
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209 reviews from our community

What travellers say about this hotel
  • Next morning(5)
  • Steam room(5)
  • Best part(4)
  • Very nice(4)
  • Hot tub(3)
  • Continental breakfast(3)
Traveller rating
    104
    40
    18
    31
    16
Only show reviews for Family (12) | Couples (100) | Business (2)
Date Rating
New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Spa is crowded and worn, not sparkly clean....rooms, service and staff just lovely.”
4 of 5 stars Reviewed 28 January 2012
1
person found this review helpful

I am a spa junkie and just don't understand how this spa is top notch. The staff was great, but there is no polish on the place....for example, the aluminum railing into the spa where the waterline starts, is coated with slimy grime, people didn't pick up their cups and there they stayed on the floor all day, there was a Q-tip on the floor of the ladies' locker room all day. The changing area was too small for the amount of clientele this weekend. Everyone was on top of each other, not a peaceful serene place. It was difficult to get to one's locker. Perhaps it would be better to during the week.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Kathleengolf about Mirbeau Inn & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marym79, Guest Relations Manager at Mirbeau Inn & Spa, responded to this review
3 February 2012
Thank you for your review. We are very sorry that you did not enjoy your experience at Spa Mirbeau. We strive to exceed our guests’ expectations in all areas of Spa facilities and services. We have reviewed your comments with our staff and have corrected any issues that we may have found. We hope that you will visit us again and allow us the opportunity to provide you with our nationally acclaimed facilities and services.
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Malta, NY
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Wonderful Experience!”
5 of 5 stars Reviewed 19 January 2012
1
person found this review helpful

This was our first visit to Mirbeau, and we will look forward to our next opportunity to visit! The staff in the hotel, restaurant and spa were all excellent. The rooms are very comfortable and well designed and the fireplace made it extra cozy. The elegance of the resting room, Aqua Terrace, other complimentary amenities and quality of service make the spa facility and treatments top notch.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by SchmoopyMalta_NY for Skaneateles
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
“Favorite day of the year!!”
5 of 5 stars Reviewed 9 January 2012
1
person found this review helpful

Every year I do a spa day at mirbeau with a group our travel agents put together. This spa is world class. The aqua terrace is amazing with their large hot tub, outdoor bar, and fireplace. You can even order off of their "aqua terrace" menu and be served in the hot tub!! The relaxation room is wonderful with cucumber water and green tea, lots of loungers, a foot spa, and beautiful renaissance style murals everywhere. My favorite however is the eucalyptus steam shower. The treatment rooms are state of the art. Have your treatment and waste away the rest of the day however you like. You can go upstairs and have lunch in your bathrobe or take one of their fitness/ yoga classes. They also have a fitness room full of equipment. This is bar none the best spa in the surrounding area!!!

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Changesinlatitude1 about Mirbeau Inn & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marym79, Guest Relations Manager at Mirbeau Inn & Spa, responded to this review
3 February 2012
Thank you very much for your review! We are so happy to hear that you not only enjoyed your latest experience with us but that you have visited us multiple times in the past. We are very proud that we have been able to offer you so many enjoyable memories. Thank you for making us a part of such a special annual event and we look forward to seeing you again next year (or sooner!).
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Senior Contributor
29 reviews 29 reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
“Was Not A Good Day!”
2 of 5 stars Reviewed 8 January 2012
1
person found this review helpful

Me and my wife decided to do a day at our local spa, big mistake. When we got there I was handed some dirty slippers to hold on to and was told they were out of clean robes. We went upstairs to have some wine and wait for clean ones. As I was enjoying a nice glass of wine I could not help but notice how dirty the floors were...after waiting over a hour we got our clean robes 5 minutes before our treatments. This was not all bad though because we found there was standing room only in the pool waiting area. During our massage I felt like I was being beat to hell. I had black and blue marks for days. Then we had dinner, they gave us a free cheese plate for our troubles. The meal was nice and the server was good. However this place does not live up to its reputation. Skip this place unless your just trying to be seen...

  • Stayed November 2011
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marym79, Guest Relations Manager at Mirbeau Inn & Spa, responded to this review
3 February 2012
Thank you for your review and for coming to visit us. We are very sorry that your experience at Spa Mirbeau was satisfactory. We assure you that all slippers and robes are cleaned after every use and apologize that it took longer than usual for your robes to be supplied to you. Our Rest & Relaxation Center and Aqua Terrace are open to all Hotel and Spa guests and can become quite busy on certain days. These facilities are open to you the entire day of your treatment from 6:00 a.m. to 9:00 p.m. and we hope that you took the opportunity to experience these facilities during another part of your day. When our guests receive treatments such as massages, we always encourage them to have an open channel of communication with their massage therapist to relay the pressure satisfaction of the massage. Our technicians also inquire to the pressure during the treatment as well. Should you reconsider and choose to spend another Spa Day with us in the future, please feel free to speak about the pressure of your treatment to your massage therapist as they can easily readjust the firmness of their techniques. We hope to see you again.
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New York City, New York
Contributor
17 reviews 17 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Smoke and Mirrors”
3 of 5 stars Reviewed 6 January 2012
4
people found this review helpful

The facility is spectacular. The local town is beautiful. This is the third visit for me. The Inns rooms are wonderful. The spa itself is worth the trip, but the overall service is very poor(treatments not included). They just don't seem to have the extra needed to make this a 4 star type of spa. Perhaps lack of experienced management, or understaffed, it just doesn't click. We were left waiting for too many things too many times, simple things. The food is average, you could easily get a better meal down the road in town. Such a shame. Hopefully this is a bump in the road and better things are to come.

Room Tip: Face the garden
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  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask jackblack102 about Mirbeau Inn & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marym79, Guest Relations Manager at Mirbeau Inn & Spa, responded to this review
3 February 2012
Thank you for your review. We’re happy to hear that you enjoy our hotel, spa treatments and facilities. We are very proud of the experiences that we offer to our guests and are sorry that the experience you had did not live up to expectations. We assure you that we have reviewed your comments with our staff and have corrected any issues we have found. We hope that you will return to be our guest in the future so that we may continue to offer you world-renowned service, facilities and meals.
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Additional Information about Mirbeau Inn & Spa

  • Mirbeau Spa Skaneateles
  • Mirbeau Hotel Skaneateles
  • Spa Skaneateles
Address: 851 West Genesee Street, Skaneateles, NY 13152
Price range (per night):* INR12,862 - 25,164

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