We were there for three nights for business the first week of Agust, 2011.
One of us is handicapped with a cane so we requested a good room on the first floor.
They gave us the first floor "handicapped room", able to handle a wheelchair and large in size.
BUT the Air conditioning unit DID NOT WORK.
The non-handicapped member is always "cold" so when he complained about the heat of room being to much for him, it meant it was really warm in there. The handicapped member is always warm and also has trouble breathing in heat and humidity, and so "roasted" all night. Neither slept much due to the warmth of the room we could not decrease.
The next morning the front desk manager said they had called the tech to fix it, but since it had been "fixed" just two days prior, the whole unit would need to be replaced and that would take a few days.
They DID move us the second day to another non-handicapped room with a working A/C {ok for the handicapped member to navigate}, and we inquired if we would receive a discount or comp credit for the first very uncomfortable hot sleepless night the first night.
We were told by the manager that they felt they "resolved the issue" by moving us to another available room the second day, but would contact the owners.
WE were told at check out that since they "resolved the issue by moving us to another room the second day" that we would receive NO credit for our uncomfortable stay the first night.
Like a cold dinner one sends back to the kitchen, and second hot dinner still does not always take away the bad experience of the cold dinner served first, and often gets "comped" {removed form the check} or discounted.
