Our room was on the 3rd floor, near the elevator and vending machines. We heard both of these on and off all night. Also, some sound of a heavier machine was running, again on and off all night. We could not determine the source of the sound, but we were not able to get a good, complete night's sleep. Because of these sounds, we were tired when we had to travel the next day.
On the positive side, staff was very friendly and courteous. Of importance to us was the fact that our 2 dogs were allowed, at no extra charge. We travel with our dogs and always look for places that they are welcomed, with or without a charge.
Continental breakfast was the usual hotel/motel fare. Bland and not very palatable. We find this to be true of most of the places we have stayed, regardless of chain or price of room.
Would we stay here again? Probably, but would request a room that was further away from elevator/vending room and would definitely ask for a change of rooms if we encountered the same noise level as on this trip.
Room Tip: Request further away from elevator/vending rooms, or any other possible sources of noise
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19 October 2011
Charlene-
Thank you so much for taking time out of your busy day to comment about your experience at the Hampton Inn Rochester North. It is your comments that help us to improve and be able to provide our guests with a memorable experience. I wanted to apologize for the excessive noise you encountered during your stay. I know how important a good nights sleep is and regret that we fell short of that goal.
Thank you for your positive comments on our hardworking staff. I will be sure to share your comments to encourage their continued dedication to serving our guests.
I'm sorry you did not feel our Hot Breakfast buffet was not up to your standards. We do try to provide variety such as our make your own waffles, rotating daily hot items such as scrambled eggs, sausage, home fries, biscuits and gravy, as well as your staples like hot and cold cereals, bagels, sweet breads, fresh fruit and yogurt. Coming soon to all Hampton Hotels will be oatmeal with toppings.
Thank you again for taking your time to comment on the Hampton Inn Rochester North. I truly value your feedback. I hope to see you back once your travels bring you back to the Rochester area!
Best Regards,
Tamara Evans
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
