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Marriott Rochester Airport – reviews, photos

3.5 of 5
1890 West Ridge Road, Rochester, NY 14615
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Marriott Rochester Airport
Ranked #3 of 39 hotels in Rochester
4.5 of 5 stars 48 Reviews
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48 reviews from our community

    Trip type
Traveller rating
    26
    14
    7
    0
    1
Date Rating
Rochester, New York
1 review
1 helpful vote 1 helpful vote
“Agent Approved!!”
5 of 5 stars Reviewed 2 February 2011
1
person found this review helpful

I absolutely loved my stay here!! I was snowed in and decided to stay down the street from my office, so I chose the Marriott. I was warmly greated upon my arrival by a friendly staff. I loved my room and anyrhing I needed was just one call away. I got a fantastic nights sleep, and enjoyed the wide array of channels on the tv, as well as the wireless internet. I was really surprised when I went to get in my car the next morning and there was a path shoveled between the cars and my car had been cleared of snow! The level of customer service at this property is fantastic! As a travel agent I would reccommend this to any of my clients who might just need a night away, or any of my out of town friends.

  • Stayed February 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask agent_A_89 about Marriott Rochester Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
connecticut
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
30 helpful votes 30 helpful votes
“OK rooms, nice desk staff, DON'T eat at the restaurant”
3 of 5 stars Reviewed 28 October 2010
1
person found this review helpful

I stayed at this hotel for a class reunion. The rooms were nice, but the pillows and mattress were very uncomfortable. Also, any hallway noise seemed to travel without any barrier right into my room. When I looked at the door, I could see hallway lights through a gap that went entirely around the door frame. On the other hand, the room was very clean and adequate sized. Bathroom very clean.
I didn't need to be close to the airport, which was good, because this hotel is not near the airport either. I understand they have a shuttle, so maybe that's why they use the word "airport" in the name of the hotel.
Desk staff was great. I erased the entry code on my card by holding it too close to a cell phone. They immediately came to the rescue and understood that I couldn't show any ID because it was all locked in the room. (they did wait at the door until I showed proper ID after I got in)
We had a catered meal for the reunion in one of their group rooms. The food was awful, awful, and barely anyone in our group ate much. Friends had eaten a meal in the restaurant before this and also said the food was awful - plan to eat elsewhere, even if it is a little inconvenient.
Would I stay there again? Only if it was the base for a group event, such as the one I attended. It wasn't bad, but there is so much that is better in the Rochester area.

  • Stayed October 2010, travelled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jng06 about Marriott Rochester Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vermont
Contributor
19 reviews 19 reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
“No freebies at this hotel”
3 of 5 stars Reviewed 20 October 2010
1
person found this review helpful

True, I did not make this reservation (my husband did) but since this was our third stay in the Rochester area (the other hotels we had happily stayed with were fully booked) I was shocked to go to the lobby Saturday morning and discover that the Starbucks coffee was $2.50 and they charged for a newspaper. They had granola bars and lots of candy for sale, luckily I had the same granola bar out in the car! For $164/night (plus tax) I excepted more than stares from the front desk when I asked if they had breakfast (they did, but in the restaurant down the hall where we ate a late dinner. The food and service were good but mine was a little too salty.) We won't be returning to this hotel, and maybe not to Marriott at all.

  • Stayed October 2010, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask NancyVermont about Marriott Rochester Airport
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Rockaway, New Jersey
1 review
“Wonderful in every way!”
5 of 5 stars Reviewed 12 October 2010

Our stay here was wonderful! The rooms were beautiffuly appointed and spotlessly clean. The staff was attentive and kind from the moment we arrived. We had drinks in the warm and comfortable lounge and the staff there was accomodating and friendly. The buffet breakfast at EJ's was abundant, delicious and reasonably priced. We will stay here again and will make Marriott our choice of hotel from here forward.

  • Stayed October 2010, travelled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AnnaMarie1227 about Marriott Rochester Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Markham, Canada
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Best beds and bedding, quiet and great service”
4 of 5 stars Reviewed 17 September 2010

We traveled with 2 small kids and this hotel is great in terms of size and service. Very clean and cozy. Love the beds and bedding, they are THE MOST comfortable. We had a great sleep although we traveled with a baby and a toddler. We will choose Marriot again and again.

  • Stayed September 2010, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Marriott Rochester Airport

  • Marriott Rochester
  • Rochester Marriott
Address: 1890 West Ridge Road, Rochester, NY 14615
Price range (per night):* INR9,115 - 13,309

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Marriott Rochester Airport
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