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La Quinta Inn Rochester North – reviews, photos

2.0 of 5
1956 Lyell Avenue, Rochester, NY 14606
Hotel amenities
La Quinta Inn Rochester North
Ranked #21 of 39 hotels in Rochester
4.0 of 5 stars 39 Reviews
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39 reviews from our community

    Trip type
Traveller rating
    10
    15
    8
    4
    2
Date Rating
1 review
1 helpful vote 1 helpful vote
“Disasterous 1night getaway”
2 of 5 stars Reviewed 17 November 2010 via mobile
1
person found this review helpful

Decided to reserve a King Jacuzzi Suite ($111.84) for my husband & I for the night, just to get away from home. I reserved a smoking room as I did a month ago when we stayed in the same kind of suite. I checked in and was greeted by the friendly receptionist at the front desk. Our room # was assigned & we proceeded to our room for the night. The room was very clean & exactly what I was looking for (@ least what I thought). The next morning we ate the complimentary breakfast, checked out & thanked the lovely staff for another wonderful nights stay. The next day I checked my online bank statement & noticed an additional $250 had been deducted from my account from LaQuinta Inn & Suites (Lyell Ave), I figured it must have been a terrible mistake. I called the hotel & spoke with Tina the manager (very very rude, not professional @ ALL). She explained to me that there was evidence of smoking in the room, come to find out the friendly idiot at the front desk gave us a non smoking suite opposed to the smoking I requested. Tina refused to hear me out & made me feel like a liar. She refused to refund the $250 even though it was the employees fault. She claims walls had to be painted & drapes changed but she wouldn't show me proof of all the work done. Needless to say after a week of calling corporate there going to issue a check for the additional charge.

Clean inexpensive hotel....Idiots behind the desk and an idiot for a manager. Stay if you want, smoke in your car....ITS CHEAPER!!

  • Stayed November 2010
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Taylors, South Carolina
Senior Contributor
41 reviews 41 reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
“Car alarms at 4:00AM”
2 of 5 stars Reviewed 13 October 2010

This hotel was clean, room was okay, breakfast okay--but location is not so good. It was hard to get into and out of the parking lot and I did not feel safe leaving the hotel at night. The staff was very helpful.

  • Stayed October 2010, travelled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Romania
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
“good base for Niagara Falls”
4 of 5 stars Reviewed 31 August 2010

we enjoyed our stay at La Quinta. The Staff were nice, the place was clean- although not new, breakfast was good and the young Indian guy in charge of the buffet worked very hard to keep everything running smoothly_Thank you!
Niagara was a short drive away and I'm sure we got a better quality accommodation than anything we would have found right by the falls.

  • Stayed July 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New Yorik City
Contributor
16 reviews 16 reviews
Reviews in 15 cities Reviews in 15 cities
57 helpful votes 57 helpful votes
“Very happy with La Quinta”
4 of 5 stars Reviewed 29 August 2010
1
person found this review helpful

We stayed at this hotel for 2 nights while taking our teenage son to visit several colleges in the Rochester area. The location was perfect, being at the intersection of 2 major highways. The room was very clean and comfortable, and the breakfast was quite good. We appreciated the free wi fi, as well. We really have no complaints, and the price was excellent. Would highly recommend this hotel as a great value in the Rochester area.

Stayed August 2010, travelled with family
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Rochester, New York
1 review
“worst experience in a hotel ever!!!!”
1 of 5 stars Reviewed 22 June 2010

We were there to enjoy my sisiters wedding. Her gift to the bridal party was a room so that no one had to drive home. Many other guests of hte wedding also reserved rooms. My room had vomit in the sink and cigarette burns in the comforter. A friends room right next door had pizza cheese dried up all over the wall. The absolute worst was that they gave the bride her room key upon arrival then later that night after the wedding festivities she was told "oops we gave your room away and we have no more" The ended up finding a tiny piece of crap room on the first floor... Most of her freinds and family were in ont he 5th floor. The front staff didnt seem to have any idea what they were doing! I have stayed in many hotels and this was by far the most dirty, and most incompitant staffing io have ever seen. How can you give the brides room away???? I would not suggest that anyone stay at this hotel. I would not stay again if they paid me to stay there.

  • Stayed June 2010
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about La Quinta Inn Rochester North

  • La Quinta Rochester
  • Rochester La Quinta
  • La Quinta Hotel Rochester
Address: 1956 Lyell Avenue, Rochester, NY 14606
Price range (per night):* INR4,809 - 6,599

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