Upon our arrival we were given a room which reeked of smoke. The staff politely gave us another room after a 15 minute wait. Our "new" room did not smell of smoke at all yet there was no linen on the couch bed. It took 2 calls to the front desk to get linens brought up which we put on the bed ourselves. At 4 the next day housekeeping knocked on the door as we were getting ready to leave for dinner - I asked if they could come back 20 mins later but was told this was the last room on their shift. The maid came back and handed us clean sheets through the door. On our way out I mentioned to the desk that we needed clean towels for the next day and was told they'd take care of it. An hour or so later, we were still without towels. Another maid on our floor finally brought some to us before we turned in for the night.
The room itself is okay if you overlook the broken drawer on the dresser and the light bulb hanging from the socket of the lamp on top of it. The staff was pleasant through out our 2 night stay but clearly not on top of things.
If you're swayed to stay here because of the "hot" breakfast, it's not as hot as you'd think. Rehydrated eggs and rubber sausages are the 'free" fare. 24 hr coffee in the lobby is a nice touch however.
If the room cost $99 a night I'd say you get what you pay for. We paid $139 a night. Not worth it. Spend the extra money and go to Holiday Inn on Marketplace. Their FREE hot breakfast is a chef made omelet station.

Our stay at the Holiday Inn Express started off on the wrong foot and never recovered. I made the reservations online at www.hiexpress.com. My husband is in the Army and just returned from deployment. As military, we reserved a room with the government rate. When we checked in, the motel wasn't going to honor our government rate telling us that we had to pay the regular rate. I guess the 3rd string shift couldn't figure out the computer and really wasn't interested in trying to help us. He should maybe think about his personal freedoms that my husband is out there fight for! After waiting 25 minutes to try to get a room, we should have listened to our gut and just walked. Unfortunately, we didn't.

The rooms are tired and not that clean. The ceiling was cracked and stained. The bathroom needed an overhaul. The toilet ran constantly. The worst part is the mattress pad and fitted sheet on the bed do not fit. We never got a good night's sleep because we were up constantly readjusting and remaking the lumpy, ill fitting sheets. We did alert the staff after the first night, but the problem continued every night. 3 horrible nights of sleep. Is it too much to ask for proper fitted sheets?!

Don't get me started on the breakfast. Why is everyone raving about those nasty omelets?! Yuck.

The entire motel staff needs to stop joking around and get serious. It's called customer service!

This trip confirmed that I will never stay at a Holiday Inn Express again. My advice: nice Hampton Inn a few blocks away from this disaster of a motel.

Staff in hotel restaurant were great, nice omelet. New plush bedding. New hotel. Night manager gave us a $99 deal, just for asking. We'll be back.

Very good stay for the 3 nights over the Thanksgiving holiday while visiting family. Hotel staff were very friendly and out-going. Amenities were very good. Breakfast buffet was always well stocked and had plenty of variety. Hotel located very close to all kinds of stores, restaurants and retail chains easily reached by walking or car. Hotel located close to major highway and only short distance from downtown Rochester. Would definitely stay here again in future.