This hotel was a real disappointment. You come to expect a certain level of service and comfort from Homewood Suites & this really didn't measure up. Right away when we saw the multiple security cameras around the doors, it made you a bit nervous. The previous post about the scammer in the parking lot really didn't surprise me. I felt nervous going out to the car at night. There was never someone at the front desk - anytime I needed something, I had to wait there & eventually someone would appear from the back. I'm not sure what they were doing back there. They were always polite and helpful once they noticed you there but you were definitely not the priority. We did the evening meal and it felt a bit like a hostel environment & the whole hotel felt quite dated. The pool was cold & uninviting and there was only one elevator in the whole hotel which makes things difficult when you're traveling with small kids & all their stuff. If I was to travel in this area again, I would go to the Victor exit and stay in the Homewood Suites there. It is far superior. Honestly, this just didn't feel like a Homewood Suites at all.

I stayed at the hotel two weeks ago for a business trip and it was a horrible experience. I check in Sunday night , unpacked and had been in the room for a couple of hours when I realized the heat was not working. I called the front desk and was informed "the maintenance staff was no longer on duty and would return on Monday. She stated she would let them know there was a problem with the heat. when they returned on Monday. Please keep in mind there was a blizzard in the Rochester area two weeks ago. I inofrmed the front desk staff that telling the maintenance on Monday that my heat was not working would not resolve my problem. She them informed me "she was not maintenance". She finally agreed to move me to another room and informed me I could come pick up the new key from the front desk. I asked if she could bring me the key....which she finally agreed to do. When she dropped off the key she never apologized for the inconvience nor did she offer any assistance to help me move to the new room. I was moved to a room that was blocked by heating vents on the outside heating units were very loud. I left a message for the hotel manager to give me a call...she never called. I also sent her the hotel manager an email and she never responded to the email. I am a Hilton Honors Diamond member and this was the worst hotel experience I have ever had. I am in Rochester for the remainder of this month and next and moved to the Double Tree Hotel. Excellent Customer Service at the Double Tree. I would recommend staying at the Doubletree when in Rochester....AVOID THE HOMEWOOD SUITES!!!!!!

We stayed at this hotel while work was being done on our house and we loved it! Traveling with a small child can be challenging but the rooms were layed out in a way that allowed us space for our pack & play in a private room that was dark and quiet. The hospitality is fantastic and was overall a perfect home away from home!

Over the past few years we have been regular visitors to Rochester visiting family. We have stayed in a variety of famous brand hotels in the area. They all have pos and cons and generally speaking not representing good value. I have noticed prices have been going up every year. This may be the result of ‘supply and demand’. According to the locals, this is more to do with extensive colleges activities/functions in the area.

We stayed in this hotel last September for five nights. Staff at this hotel worked very hard especially the maids who kept our room clean at all times except one night when she forgot the shampoo. She was very apologetic the next day. The lady serving breakfast was so friendly and always found time to talk to us. The manager resolved the non smoking room issue amicably. The good quality breakfast consisted of plenty fresh fruit, delicious muffins and hot items such as eggs and sausages. They used proper plates and cutleries, not disposables! My daughter loved the pop corns in the room. Unfortunately we were unable to get the same brand back home.
The fact that they have made us wanting to return, they must be doing something right.

Tips: Homewood serves a free basic dinner from 5:30-7:30pm (Monday – Thursday)