Although the Days Inn is very close to my daughter's college, and convenient in that way, I recommend that you find another place to stay when visiting this area. My initial reservation couldn't be found upon check-in. Somehow, although I paid for our room in cash, my credit card was billed. The day manager told me "it's a bank problem" [but it wasn't]. Days later, when it still wasn't remedied, the day manager said the person who took the reservation made it for the wrong day. Eight days later, the overpayment was restored to my account and I was offered 15 % off my next stay. However, I had paid more for the night's stay than was advertised; they said "it was a busy weekend." It was my third time here, but I am now looking elsewhere.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22 September 2011
We are so sorry for the payment issues that you experienced during your stay. This brings us a good opportunity to explain how the process works.
When a guest checks in using a credit card an authorization is put on it right away. This authorization charge is slightly higher than the stay amount. This is done automatically through the computer system to ensure there are enough funds to cover the stay and any incidentals or other charges that may occur, for example telephone calls. At check out the credit card is charged the correct amount for the stay. Depending on the bank it takes a few days for the charge to change from the pending charge of the authorization amount to the actual charge of the correct amount.
In this case it sounds like a credit card was used to check in and then cash was used for final payment at check out. When this happens the pending charge will take a few days depending on the bank to drop off. For debit cards it does take a few days longer for the pending charges to drop. Debit cards also do hold the funds from your account for this period. It is important to understand what type of card you are using at check in and how it will effect your bank account with the procedures of authorizations.
I want to thank you for sharing your concerns with us as well as other customers. I do hope that you will return to our hotel next time that you are in the area and that you now understand the reasoning behind the billing issues you experienced.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC