stayed here for one night with my husband and teenaged daughter. room was not clean. carpet did not appear to have been vaccumed recently. i wiped a brown stain off the wall by coffee maker. room large and oversized but then we did have a room deemed handicap accessible. beds were okay. towels thin and bedding was clean but had old stains. staff rude, unprofessional and uncaring. this was a one stop night on our way to the USA. adequate but barely......i wiped down the room with anti bacterial wipes and we did not use the shower.

By no fault of the hotel, a water pipe one block over broke which made the water in the area unfit for drinking, making coffee and brushing your teeth. My gripe is that the hotel did not make any arrangements to have at least a one-liter bottle of h2o for each guest to have upon arrival. We were without transportation (touring by bicycle) and were too tired to go out at the end of a long bike ride to find bottled h2o. I phoned the 800-customer svc for Super 8 to make them aware of the problem (which they were unaware of). The CS Rep called the front office to ask what they were doing to assist guests. Front desk told CS Rep that they were providing pots for guests to boil h2o - WRONG !!!! We received nothing and how were we to boil h2o - in the microwave. The coffee pot in the room contained a metal band around it - using this would have caused damage to the microwave and who knows what else. CS Rep was useless as well - they did nothing.

We booked this place to crash for the night on our way driving from NYC to Montreal for a ski trip. We got there pretty late night where everyone were really tired, it was a standard room with 2 beds, good lighting at least, but the bed was so uncomfortable i felt like i was sleeping on a box spring, and the sheets got stains on it i felt like i was sleeping in a cheap motel! The pillow was so flat, even tho i was so tired, i couldn't sleep in that condition. Other than that, it's got the basics, fridge, coffe maker and microwave that we didn't really use. For the price we paid, i'll rather upgrade to a better quality hotel.

Night desk lady was pleasant, and the room rate was do-able. But that's where the good times ended. I am a retired trucker, and have been in some holes before, this rates right up with the worst of them. The room COULD have been great, nice little kitchenette sort of thing, it would be perfect for families travelling, or for a longer term business stay. BUT it was filthy. Silverfish in the sinks and tub, one washcloth and towel, sheets had been washed but poorly, and didn't fit the bed, one rollover and the fitted sheets were pulled loose revealing a stained, old mattress and a thin and not very clean throwover pad. I checked close and found no sign of critters, or I would have slept in my car. Utensils in the kitchen drawer were unwashed. Bathroom floor filthy, carpets old and grubby, chairs stained to the point where I have seen cleaner in a machine shop break room. While not a big thing, the TV was an old, small unit. At checkout, totally different impression of the guy behind the counter, and not a positive one. Big sign out front by the highway advertising the heated pool, which, upon entering the lobby turned out to be "closed until further notice"...wonder what was in the water?

The place appears to be a haven for transient contractors, truckers and so on, who use it as either a regular stop, or temporary lodging while on a job in the area, and it showed. I crashed for a few hours, got up earlier than planned, and couldn't even bring myself to use the shower. $69.00 for one night was still about 3X what this place was worth.

NOT a place for families, or couples who want a nice place to stay while visiting a kid at SUNY or sightseeing in the area, and leaves a pi** poor impression of the region. The owners need to throw some money at this place instead of just taking it in. Look elsewhere.