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Best Western the Inn at Smithfield – reviews, photos


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70% Recommend
3.5 of 5 stars 31 reviews
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[ Date ] [ Rating ]
Ok overall, but pet policy needs to change!

Best Western the Inn at Smithfield

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3 of 5 stars
nytraveler98   2 contributions
New York
26 Jun 2009 | Trip type: Family

My family and I stayed here with another family and we booked poolside rooms (4 adults and 4 children total). There is an indoor heated pool and they have rooms that have a balcony door that opens directly to the pool area. I read all the reviews ahead of time and was aware that this hotel allows pets, but was not aware that pets are allowed in ALL rooms (i would expect that they would have designated rooms set aside for those traveling with pets due to allergies, noise, etc.). I guess it's my fault for not asking when I booked the room...just assumed that dogs would not be allowed in poolside rooms since the door from our room opens to a balcony in the pool area. My youngest son is allergic to dogs and cats and suffered the entire night. The person staying next to us had a dog in their room and a few times even brought him out to the pool/deck area outside our balcony door. My son is also very afraid of dogs and would not leave our balcony to go down the steps to the pool because the dog was right at the entrance to the pool. When I questioned the desk at check out, they said their policy is to try to keep dogs on first floor rooms if possible, but they will allow them in any rooms. Personally, I think poolside rooms should not allow pets at all since other travelers should not have to contend with a pet in the pool area. I wonder if they would allow pets to attend the continental breakfast as well??

All in all, a great hotel and we had no other complaints other than the pet problem and the fact that the pillows were the worst I have ever encountered. I will be sure to bring mine from home next time. The poolside room are wonderful and very convenient with children since you don't have to trek all the way down to the pool (you are already there). Plus, the adults could enjoy time on the balcony outside our room while still watching our children in the pool and game room. Continental breakfast was good too.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Travelled with Family with Young Children
  • Member since 21 May 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Average price*: INR4,321 (year-round)
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A very good stay

Best Western the Inn at Smithfield

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5 of 5 stars
pascalou666   2 contributions
Roberval QC CANADA
24 Jun 2009 | Trip type: Family

I went to that place last weekend and it was more than great. My kids loved the inside pool with towel service. Their continental breakfast is more than accurate and we had very confortable beds.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Travelled with Family with Young Children
  • Member since 09 August 2008
  • Would you recommend this hotel to a friend? Yes
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This was a good choice

Best Western the Inn at Smithfield

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4 of 5 stars
Roomwvu   3 contributions
Hillsboro, NH
16 Apr 2009

Our midget (high school age) hockey team stayed here for a recent tournament in Rouse's Point. The hotel has apparently done some upgrading from previous negative comments, as we were pleasantly surprised. There was a Hilton-type feel to the rooms, from the bedding, to the arched shower curtain rod, to the fan-folded facecloths and the cookies at check-in. We had a ground floor room, with a sliding door to the parking lot which made loading the car much easier. Upper floors had balconies on which players could air out their hockey equipment. The only down side was non-soundproofed rooms. One of the other hockey teams was quite noisy all night long. The pool and office/computer room were well-used by our youth. The two restaurants on site were very convenient. The morning full breakfast was wonderful. We made use of the free wireless internet. All in all, a mostly pleasant experience (absent the noisy hockey families).

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Travelled with Large Group/Tour
  • Member since 14 April 2009
  • Would you recommend this hotel to a friend? Yes
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The Worst Place We Ever Stayed

Best Western the Inn at Smithfield

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1 of 5 stars
Zack3   1 contribution
VT
7 Jan 2009 | Trip type: Family

My family and I were hoping for a relaxing weekend.It
turned out to be the worst place we had ever stayed. The room
was not very clean and the front desk staff was rude. The
worst experience ever Terrible! Terrible ! Terrible!

  • Liked — Nothing
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check-in / front desk
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2008
  • Travelled with Family (extended)
  • Age group 50-64
  • Member since 27 July 2008
  • I do not recommend this hotel for Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
  • I selected this hotel as a top choice for Other
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OK but far less than great!

Best Western the Inn at Smithfield

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2 of 5 stars
heatherdcl   15 contributions
Ontario, Canada
14 Oct 2008 | Trip type: Couples

The staff were efficient and friendly, the room mediocre in size and upkeep, the breakfast average and the adjacent restaurants ( We ate at the Gorund Round) very acceptable. Our request for an airport shuttle was lost so we were thankful that we allowed for extra time when alternate arrangements had to be made.

Overall a less than average stay, given the standards of the competition.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2008
  • Visit was for Other
  • Travelled with Spouse / significant other
  • Age group 50-64
  • Member since 04 November 2006
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Best Western the Inn at Smithfield Also Known As

  • Best Western At Smithfield
  • Best Western Plattsburgh
  • Plattsburgh Best Western
Address: 446 Route 3, Plattsburgh, NY 12901
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