Unfriendly reception. Room: carpet stains, holes in sheets, torn blanket, cracked sink, questionable cleanliness. Breakfast chintzy, "juice": some kind of Tang knockoff, undrinkable. I travel a lot and this is one of the worst ever. Would have quickly gone elsewhere but I was locked in by the conference I was attending. Plenty of great places in the area. Avoid this one.

I’ve stayed at this hotel a couple of times in the past and while it’s certainly not a “nice” place I hadn’t had the problems I had at my most recent visit. I booked a reservation for the weekend of September 24th back in early August (2010). A couple of weeks later, I noticed the charge on my credit card dated August 24th where I was being billed for the weekend. I just figured that I had pre-paid and was fine with that. However, upon arriving the staff at the front desk couldn’t find my reservation. I had indicated that’s impossible because I had pre-paid, and they stated that would be impossible since they don’t charge people until they arrive. I pulled out my IPOD touch to show them their charge and they looked at me puzzled. I urged the manager to pull up his transaction record and sure enough, he found where they had charged my card exactly one month prior. Turns out, the person who took my reservation had accidentally entered my stay for August 24th instead of September 24th, and when I didn’t show, they charged my card as a no-show. I figured, no big deal, they should just honor the charge they had already placed on my card. NOPE. They wanted to keep that charge on there since “I was a no-show” and then charge my card again for the weekend stay for September 24th at a higher rate since I didn’t make a reservation. I told them this was completely ridiculous and got my discover card on the phone to open up an investigation and let them know that one way or another, the charge was going to come off since it was their mistake. After about 30 minutes of hemming and hawing, they decided to remove the previous charge but still made me pay the higher rate for my room since I hadn’t reserved it at the lower rate. The point of all this is, a good hotel would have bent over backwards to apologize for their mistake and really tried to correct their error. This hotel kept trying to say it was all my fault and their attitude was abhorrent. Oh, and the refrigerator and clock in my room didn’t work.

If your looking to stay at a hotel/motel in the plattsburgh area. Then don't stay at the America Best Value Inn. Because it haves bedbugs. Every room is missing something The shower head hangs from the wall. The shower gets extremely hot and then extremely cold. The towels are very short. It feels like that you didn't take a shower once you get out of it. The sheets don't stay on the bed. The mattress moves. The pillows feel like your sleeping on just the mattress. The A/C system doesn't work at all. The staff needs training. They don't have alot to chose from the breakfast area. And their is whiles a party going on in one of the rooms, people smoking, people playing loud music after 8pm,and kids (who are on the 2nd floor) running around after 8pm. And you could hear them threw the celling and walls. The closet doors were borken.

OK.

Just don't stay there if you want to deal with a place that is customer service and quality orientated. I believe the guests experience is the least thing on their mind. The manager whose name is Alicia, or Leshia (she likes to answer the phone like that) is the rudest, judgemental, unrealistic, cold, b*$(# I have ever came across in my life. She out right lies about losing reservations, and sells the rooms for a higher rate and claims to have no knowledge of doing so. She has no consideration for the family that is staying there, or is supposed to stay there, and would most likely either be driving around all night, or sleeping in the car *with children* bc everything else is booked. Even if you do have proof you booked it, they claim it was never in their system. Ya the rates are cheap bc they have cheap ignorant employees. Housekeepers smoke in the rooms while cleaning, they have access to your room when you are gone, and ask their names, I can put money that most of them have had trouble with the law in the past. So criminals, being around your personal items, ready for their discount. Also, they will also lie, for the manager. They are the ones talking about how bossy she is and how she thinks she owns the place bc the actual owners are in India on vacation (since last November). The housekeepers constantly complain and talk trash behind her back, then are at her beckon call to make up lies to support what Alicia wants done. Not very worried, lawyers have been called BBB is investigating, as well as their primary source of income, and the police have a close eye on that building. Oh, and pretty sure I saw lots of drug deals going on in rooms with 2-4 children running in and out. So, if you want to save a few bucks, keep this roach hole, drug infested, piece of crap place and it's garbage lying employees in business, then book today. Bullet proof vests are suggested for stay bullets from crack heads rooms. Spend the extra 5-10 dollars and go to Micro-tel, days inn, econo lodge, Hampton inn....they are all within a mile of each other, and you will be so happy you made a good choice to not even waste a minutes TRYING to check in with a lost reservation.