I typically try to see the good side of things, before complaining.
Here it goes, friendly staff at the time of checking in.
We had to change our travelling plans and ended up in Plattsburg, NY on a Saturday, we had a tough time finding a place, Americas Best Value inn had only a couple of rooms left, we checked it out and despite its run down look, we had to take it.
After going to bed and turning of the lights my wife was awoken by an hitch in the neck. She turn on the lights to see bugs crawling near her pillow. BED BUGS! They love drakness because despite us looking before we really could not find any.
We contacted the front desk to tell them we are out of there and want our money back. Night time employee told that he is new here and can't do anything about it until manager come in at 7:00. We checked out drove 25 miles to the nearest motel with available room and said we would coe back to get our money.
We really had to work hard to get them to reimbursed. They claimed they check the room 106, and found nothing. When we confrontef them with pictures and video of the room and bugs. They changed attitude, gavr us our money and said they would address the issue.
Well you are welcome to try to see if they did or do....
Plan ahead and avoid this one.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 October 2011
Dear Guest,
Thank you for choosing Americas Best Value Inn Plattsburgh for your recent stay in our area.
Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken:
• The staff was informed of the kind remark you made about their friendliness and received our commendation on the courteous, friendly manner in which they treated you, our valued guests.
• Maintenance was informed of your report of bedbugs in the room assigned to you and instructed to look into the matter and if it has not already been dealt with to see to their extermination.
• Management received our commendation on refunding your money upon proof of the presence of bedbugs.
I hope that the next time you visit our area, you will once again choose to stay at Americas Best Value Inn Plattsburgh. I think you will be greatly pleased.
Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC