In the time we spent at Canal Lamp Inn, we never met the hosts. Our key was left in the mailbox, and we had to find our room, and figure out what parts of the house were available to guests. This lack of personal attention is what differentiates a bed and breakfast from a hotel, and it was missing.
Upon finding our room, we saw that the bathtub was unclean, with hair from previous guests in it. When drinks or snacks were enjoyed from the snack area, they were not replaced. When you are staying for a number of days, you expect water and soda in a snack area to be replenished. Yoghurt served at breakfast had expired dates, as did bags of chips in the snack area. Magazines in the living room were not current. We had tea during the day, and the cups which we used were never replaced with clean ones, nor was the teabox refilled. Each of these details on its own is of little consequence, but altogether it sets a negative tone. Details are what make a memorable bed and breakfast, but with a proprietor who never surfaces, what can you expect?
There were a few positives. Breakfast was decent and filling. The rooms were nicely decorated and comfortable. The lady who made breakfast was nice. The house was in a wonderful location, within walking distance to many places.
If I were to return to Pittsford, I would stay in the hotel down the street, which I have been told is very nice.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC