Too bad I didn't read the reviews before booking a one-night stay that I thought would be a nice getaway for my wife and I. This place was unacceptable, and the room was a glorified tent with sheets and pillows smelling like they had been outside for weeks. The heat did not work, and the air inside the room was far colder than the moderate temperature outside. We ended up leaving at midnight because there was no way we could get a night's sleep in that miserable environment. Since then I have been in arguments with the "staff" (the "manager," we were told, is out of the country, in India) to get a refund. They have finally agreed to a partial (1/2) refund of our one night's charge, but as of this point the original charge hasn't even shown up on my credit card statement so I have no idea whether they will make good on this. They have complained to us repeatedly about what it cost for us to stay there (we were the ONLY guests on a Saturday night in mid-November in the Catskills). They don't seem to understand what it takes to run a business for American customers with basic expectations. They have done nothing but complain to us, while assuring us that heat, amenities, etc. were all present and working in our room. Not the case. These people are indeed false advertisers, but I'm not sure if they're incompetent or malicious, or a little bit of both. Either way, do not even think about staying here. (As for the "best" Indian restaurant that they tout on their website, it didn't look functional, or up-to-date. Lights and heat weren't even on). Avoid!!!!!
- Shangri La At Mountain Gate
