My wife and I spent our honeymoon on Santorini and we stayed at Andronis. Oliver, the host, was excellent. He indulged my challenges for places to go jogging, he fixed all the little issues (the button on our jacuzzi was sticky: he fiddled with it to make it work; they took away our breakfast before we were done: he brought more croissants), and always with a smile. Those two small issues (I wanted to keep a snack for my post-breakfast run--my fault for being picky) were the only ones.
The porters were ridiculous! He took both our bags (I pack light, but my wife packs, well, a regular lady-sized suitcase!), and practically ran up and down the stone steps. Well tipped!
Breakfast was fantastic. A very full spread. And they are punctual. Each morning we were woken up by our breakfast knocking at the door! With breakfast comes a quote from a Greek philosopher, and after the first day, because I forgot to tip the guy (I had literally woken up seconds before, and he was in and out so fast), I felt like the messages were a little passive/aggressive (something like "the big people need the little people" or "it is normal to hesitate when doing something important"). Perhaps I was reading to much into it...
The dinner was quite good, though it was cold and windy (not really the hotel's fault!). They provided blankets for us, which was a nice touch. The staff were very good at booking the boat tour we went on, even when we were difficult and indecisive about it! Good sports!
The only thing keeping this from being 5-stars is the massage. It was horrible. I get a fair number of massages, and the therapist there, well, I am not convinced she is actually trained. She gave a glorified back-rub that actually made me more uncomfortable and tense. My wife's therapist did an excellent job though, at identifying what issues she needed treated. The good therapist was named Cleopatra or something like that.
Get the room with the outdoor jacuzzi balcony. There is also one room that has a private pool AND ho...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Thank you for taking the time to write a review about Andronis Luxury Suites. We were happy to read you were pleased with our overall services. This feedback provides great encouragement and motivation for our team.
We enjoyed your stay with us and we were delighted to upgrade you to our 5 Star property, Andronis Luxury Suites from our new 4 Star Property, Alta Mare by Andronis. We are also glad you appreciated the hard work from our porters and the services they provide. They are incredibly important to the running of our Hotel. Our staff respects the difficulties the steps can prove and therefore they are always willing to offer there services to help.
Also, you highlighted the breakfast as being fantastic, which pleases us greatly but we were disappointed to read your thoughts behind our quote of the day. This is something we have been doing for all our suites for the past six years and we are often complimented on this gesture. They are quotes from Greek Philosophers, as you mentioned, and they are never meant to be interrupted as aggressive, but only as words of wisdom and to inspire at the start of each day. We believe breakfast is a time to begin the day in a positive and enthusiastic way, not to read into things too much.
We would like to also comment on your concerns with our Spa Therapist, Zefi. She has been successfully working at Andronis for the past three years and received wonderful feedback from our past and present guests. Zefi has diplomas in Aromatherapy and Reflexology as well as studying Thai Massage in Chiang Mai, Thailand. We are sorry she didn’t identify what issues you needed and to experience as our other guests have felt, as this is clearly not our aim to disappoint with our services.
Also, thank you for complementing us on our most luxurious of Suites, the Pool Suite (currently 2000Euro per night) which comes complete with its own private infinity pool and Jacuzzi and more than 80 m2.
We would appreciate if you could grant us a few minutes of your time to call or email us, to follow up on your visit and comment sin regards to your massage treatment, in order to provide the best possible service for all our guests.
We hope we have the opportunity to provide more wonderful days for you in the future and thank you again for choosing the Andronis Exclusive Group.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC