Stay away everyone. Stayed here with my girlsfriend for a shopping weekend. Friday night we arrived and needed to quickly ask for new sheets as they were so dirty from the night before...or who knows when. Front desk gave us new sheets..did not offer to change the bed for us..nor care that our room was dirty. Then fast forward to sat night when a large fight breaks out in front of our room...yelling, pulling on our door and window. After calling 911 (cause the front desk did not aswer their phone) and hiding in the bathroom. We packed our stuff and went to the front desk to check out. The manager...or jerk as I like to call him...did not care at all that we were checking out due to his lack of concern for the fight and our safety. He just kept yelling at us and saying no refunds..no refunds..over and over again. I wish this was his daughter, mother or wife...but sadly I don't even think he would care then. He was very rude, unprofessional and disrespectful to women. Then to top it off he refunded the whole family that was being kicked out....so refund for causing problems..no refund for having problems. Good customer service skills...I would say not! stay away from Knights Motel as well...he owns that one too.
- Sands Motel Niagara Falls
