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Quality Hotel & Suites At the Falls – reviews, photos

2.0 of 5
240 Rainbow Boulevard, Niagara Falls, NY 14303
Hotel amenities
Quality Hotel & Suites At the Falls
Quality Hotel & Suites At the Falls
Quality Hotel & Suites At the Falls
Quality Hotel & Suites At the Falls
Quality Hotel & Suites At the Falls
Quality Hotel & Suites At the Falls
Ranked #26 of 48 hotels in Niagara Falls
2.5 of 5 stars 87 Reviews
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87 reviews from our community

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Rochester, New York
Senior Contributor
26 reviews 26 reviews
Reviews in 8 cities Reviews in 8 cities
40 helpful votes 40 helpful votes
“The best deal for your $$$$”
5 of 5 stars Reviewed 22 December 2011
3
people found this review helpful

My husband and I stayed here the weekend of Dec. 16 to Dec.18th during the Niagara Holiday Market. I had read a previous review about the noise level of a room above the bar so I called ahead and requested a room away from the bar but facing the Holiday Market, this request was done with Gary and he was extremely pleasant. We arrived and parked our vehicle with no plans to move it as the hotel was within walking distance of both the Holiday market and Seneca Niagara Casino. I had made reservations through Choice Privileges as I am a member and I was able to get a great room price that I reserved and paid for back in November for this weekend. My concern was that we were going to be charged twice because once we arrived the front desk said it had not been paid for prior to our stay BUT I just received my charge statement and thus far do not see a double charge.

For the amount we paid, I find the bad reviews extreme but then again, I did request a room away from the bar as the prior reviewer suggested so that in itself was a plus. Our room was not noisy and we found the holiday music from outside very uplifting. The room itself was simple BUT large. The mattress and pillows were so very comfortable that we slept in and I even heard housekeeping out in the hallway to which I told her to not worry about our room as we intended to sleep in. The room was very clean, large and we had two double queen beds which was nice because we like using extra pillows.

We went to their bar/restaurant for both nights of our stay. Legends was very accommodating and we felt the pricing was very reasonable. There was a band there on Friday night when we ate but we found them to be very fun and even sang along with their rendition of Neil Diamond's "Sweet Caroline". Our server both nights was Robert and he was extremely attentive. Our first night we had the special of a large pizza and wings for a price of $16.00, how can one go wrong on that? Second night was a fish fry, mushroom soup (which was amazing) and I had a strip steak which I had ordered medium but it could have been perfect had I ordered medium rare; I am a waitress myself so I was not about to complain because the steak was still good despite being a little over done.

Overall, we found this hotel to be VERY pleasant and we would definitely stay again.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brampton, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“good”
4 of 5 stars Reviewed 12 November 2011

We stayed at this property for one night while visiting the Falls. It is located quite a long way from the Falls (about 30 minutes walk), but we knew this when we booked it and that just meant that the price was reasonable.

The car park was busy, but we managed to find a space. We arrived before the allocated check-in time, but one of our rooms was ready which was great because it meant we had somewhere to store all of our luggage.

The room was a nice size and was very comfortable.

The only disappointment was breakfast. It was served in the bar attached to the property. We were given coupons for breakfast, which only entitled you to a set number of things - such as mini muffins and mini crossiants. It really was not worth getting out of bed for.

All in all though, a nice hotel at a reasonable price for the Falls.

Stayed September 2010, traveled with family

  • Stayed June 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask maheshsinghi about Quality Hotel & Suites At the Falls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nutley, New Jersey
1 review
“Worst hotel I ever stay at!!!”
1 of 5 stars Reviewed 9 November 2011

If you stay at this hotel, make sure you request a room far away from the bar. We stayed on the third floor above the bar. Every Thursday - Saturday they have live music in the bar until 3 am. It felt like the music was playing in your room. I was there for a hockey tournament and the kids got no sleep, so there game play was off because most of the kids got not sleep.

The front desk could care less that you got no sleep. Finally got moved the last night at the hotel after I told them they would pay all of the medical bills if I fell asleep at the wheel driving home 6 1/2 hrs.

This hotel does not have enough parking for everyone, so you need to drive around and wait for someone to leave or valet your car, which took awhile to get.

  • Stayed November 2011, travelled with family
    • 1 of 5 stars Service
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Quebec
Senior Contributor
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Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
“This is called an hotel?”
2 of 5 stars Reviewed 31 October 2011
1
person found this review helpful

Worst hotel ever we where in. Employes at front desk doesn't care about you. They prefer to stay at the back or look 10 minutes at their computer before serving someone. Bed are not comfortable at all. It smelled cigarette even if our room was smoke free since the air circulation is centralized! So someone smokes, in the bathroom it smells! There is a cigar lounge at first floor... again it smells a lot. The room was ok, TV had snow in it. Very noisy rooms. No towels available in the swimming pool area. Carpets all rolled back over so you can fall if you don't look at the floor. No parking, valet took about 40 minutes to get car. It is close to the falls, but everyhitng else looks to be a ghost town! We got a partial refund by contacting the head office since manager in place didn't care.

  • Stayed November 2010, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
İzmir
1 review
2 helpful votes 2 helpful votes
“Room 340”
1 of 5 stars Reviewed 31 October 2011
2
people found this review helpful

We stayed at here to visit Niagara Falls with my family. We stayed two nights, when we left from the hotel my husband forgot his money belt on the bed. After 100 miles driving we stop for lunch and noticed we forgot our money. Called immediately to search the room. A couple minutes later they told us it was found. And asked how much money we had. We told them 1700 $ they said there was only 800 $ and we could go and pick it up. When we arrived, they said that they could not do anything "our words against their workers". We learned that three cleaning persons got in the room. After a long discussion and calling police, they told us we had to leave because people were listening us. We wrote to choice hotel corp. then we got a letter from hotel manager telling us hotel does not liability. The funny thing we knew that the money was stolen some of the workers and they still have job over there. They told us if they stole it they would take all of it. We left the money belt after we got from safe box. Hotel does not have any policy at this kind of situation. They did not do anything for compensation. So be careful if you forget anything you could be the one who gets blamed.

  • Stayed September 2011, travelled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Quality Hotel & Suites At the Falls

  • Quality Inn Niagara Falls
  • Quality Hotel Niagara Falls
Address: 240 Rainbow Boulevard, Niagara Falls, NY 14303
Price range (per night):* INR4,753 - 10,289

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Quality Hotel & Suites At the Falls
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