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Hampton Inn Newburgh West Point – reviews, photos

2.5 of 5
1292 Rte 300, Newburgh, NY 12550-2902
Hotel amenities
Hampton Inn Newburgh West Point
Hampton Inn Newburgh West Point
Hampton Inn Newburgh West Point
Hampton Inn Newburgh West Point
Hampton Inn Newburgh West Point
Hampton Inn Newburgh West Point
Ranked #3 of 8 hotels in Newburgh
3.5 of 5 stars 34 Reviews
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34 reviews from our community

    Trip type
Traveller rating
    6
    10
    5
    5
    8
Date Rating
Marietta, Ohio
Top Contributor
158 reviews 158 reviews
Reviews in 128 cities Reviews in 128 cities
76 helpful votes 76 helpful votes
“they blew their chance with this diamond memeber!”
1 of 5 stars Reviewed 18 September 2011
2
people found this review helpful

on a mini vacation with my wife ..we stopped here for a quick stay on our way to maine(stopped at comfort inn first but they would not drop price below $149.00 so we went to hampton)...arrived at 100am only staying until 900am asking price was $134.00 but I did get price down to $119.00 (pretty steep in my opinion) girl at check in was very freindly, room was standard hampton clean,comfy...went to breakfast it was really good but when we returned to our room around 845am houskeeping had entered our room and removed sheets and towels while we were at breakfast ..all of our personal belongings were still in the room ..there was no way they thought we had checked out...I called front desk and they told me they would check it out about 20-30 min later when I went to check out I ask why this happened I was told that we didnt have our do not disturb sign on door? i am a diamond member and stay in motels over 180 days a year so this was not an acceptable answer I asked for the manager but she was not there...what happened to 100% satisfaction gauranteed? I later called the manager and was told she knew nothing about what took place but would check with the girl at desk and housekeeping...I was not offered anything for my troubles! for the price and service i received i will never stay here again and would advise others to do the same...

Room Tip: go elsewhere!
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  • Stayed September 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 1 of 5 stars Service
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Ask teamster175 about Hampton Inn Newburgh West Point
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northern Virginia
Senior Reviewer
9 reviews 9 reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Nice place to stay”
4 of 5 stars Reviewed 12 September 2011
1
person found this review helpful

Hampton Inns never disappoint us, but this one is a little higher priced. Our room was clean and comfortable and the shower was great.

  • Stayed September 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask nva_wanderers about Hampton Inn Newburgh West Point
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Collins, Colorado
Top Contributor
62 reviews 62 reviews
Reviews in 46 cities Reviews in 46 cities
23 helpful votes 23 helpful votes
“Great customer service in a great location.”
4 of 5 stars Reviewed 24 June 2011

The desk clerks and van drivers were very helpful and acccommodating. The place is surrounded by any kind of restauant one might want. Maybe not the greatest place for a business person to stay on a summer weekend as the place was full of kid's softball and soccer teams and probably will be all summer, which makes it kind of noisy. The rooms are furnished the in modern Hampton style, but the desk in my room had no convenient electrical outlet to plug in a computer.

  • Stayed June 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask boatmisser about Hampton Inn Newburgh West Point
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Contributor
13 reviews 13 reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
“No flexibility or Customer Service Common Sense!”
1 of 5 stars Reviewed 7 June 2011
5
people found this review helpful

My husband and I are Hilton Gold members. We made our reservation well in advance as we always do. We had a rental car and Newburgh, NY was about an 8 hour drive. Our rental card broke down and caused a major delay (not our fault-Hertz rental). We called the Hampton at 7pm to tell them what happened and to see if we could cancel. We were told no by the front desk woman (I think her name was Ashley?). We were told 6pm was when we needed to call. We called her back at 10pm since we were still driving and we wanted to stop at a Hilton property closer to where we were. She again said no. We got there very early in the AM. When we got there to check in, she was rude to us. My husband called Hilton customer service and we were told the manager would call us within a reasonable period of time to make this right. We are still waiting on that call!! We are Marriott rewards members now.

  • Stayed March 2011, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask TravelerHeatherVip about Hampton Inn Newburgh West Point
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Montreal, Canada
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Clean and neat, shopping closeby”
4 of 5 stars Reviewed 14 May 2011
2
people found this review helpful

Nice to see a lap desk waiting for us when we got in! Cozy room, fridge, microwave, coffee maker, hair dryer etc. Comfortable beds, LCD TV, waterpik showerhead with 6 massage settings, indoor heated pool, free hot breakfast, nearby restaurant will give 10% off if you show your room key, free wifi, good proximity to shopping and various food places. Decent and clean, not luxury but definitely not run down or dumpy.

  • Stayed May 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask JudeCorrigan about Hampton Inn Newburgh West Point
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hampton Inn Newburgh West Point

  • Newburgh Hampton Inn
  • Hampton Inn Newburgh
Address: 1292 Rte 300, Newburgh, NY 12550-2902
Price range (per night):* INR7,214 - 10,177

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Hampton Inn Newburgh West Point
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