BEWARE! Save your money and avoid this place at all cost!!
This place was the biggest dump in the world. When I pulled up into the parking lot, I knew I made a mistake in making a reservation here. It was late so we didn't have many options left, plus it was only for one night.
The lady at check in, also the manager for the evening ,was very rude. She acted like we were bothering her and was wanted to get rid of us as soon as possible. Most motels will write down a your room number on an key card envelope, not this place! Thank goodness my fiance remembered what room she said! It was late and I was ready to crash.
Our room - disgusting!! The carpets were moldy and very dirty; the beds were old and bouncy; pillows were flat; the hallways were not very clean either. The bathroom was the only semi-acceptable area in the room, of course the towels were thin and rough.
They supposedly have free wi-fi. Of course it wasn't working in our room on the 2nd floor. My fiance called the front desk and the lady was clueless. She said we must not know how to connect to their network because her internet was working. Um, my fiance is in IT and he has set up enough wireless network both professionally and for friends and family. There was no signal whatsoever and we weren't that far from the lobby. He really needed to log in to check his work emails so he went down to the lobby and sat there for half an hour working.
They offered free continental breakfast but we didn't even bother to look.
There is nothing positive about this place. This place totally crept me out and I was dying for morning to come so I can get the heck out of there.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
9 September 2011
Dear Guest,
Thank you for choosing the Econo Lodge Near Stewart International for your recent stay in our area.
First of all, I would like to apologize to you for what you have spoken of as rudeness on the part of the manager for the evening when you checked in. That sort of treatment of our valued guests is not something which we will tolerate and that has been made clear to all of our employees.
The housekeeping staff has received additional training in the matter of what we expect from them in maintaining the level of cleanliness upon which we insist.
Our maintenance staff has been notified about the problem which your fiancé experienced in trying to connect with the free internet which we offer to all of our guests. They have received additional training in being able to see to it that this internet service is made available.
Management has been notified that the free internet connections which we advertised are to be made available to each and every room. We will not accept any excuses nor do we expect our guests to do so. I am so sorry that your fiancé was inconvenienced by having to do his necessary work in the lobby.
I hope that the next time you are in our area, you will stay at the Econo Lodge Near Stewart International. I think you will be greatly pleased.
Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC