Checked in here on a Sunday for a two night stay. Was awakened early Monday by the manager to say he needed us to move to another room as they had made a mistake when we checked in. I asked if we could stay in the room we were given and manager said he had another rental coming that day. When I went to the office to get the keys to the other unit, I complained about the serivce and was looking for some compensation for having to move rooms on a two day trip. I was told by the same manager there would be no compensation but we could now stay in our suite if we paid extra money. I would never stay here again as they are unprofessional, liers and have no idea what customer service means.

We recently returned after 10 amazing days at the Surf Club where we stayed in a poolside/ocean view, one-bedroom duplex. We visit Montauk almost every year and this was the first time the weather fully cooperated. Surf Club's manager, Bill, was very helpful and accommodating and just a generally decent guy. Sylvester and Teresa were a pleasure to see each day as they helped keep our rooms neat and tidy after our small children swept through (and they were always smiling). Matt, the lifeguard, is right out of central casting. Not only does he totally look the part, but he is an amazing guard. My 3 1/2 -year old daughter and 2-year old son are still learning to swim and made great strides under Matt's watchful eye. He would shadow kids, walking along the edges of the pool when a child was swimming out of arms' reach from his/her parents. Bill told us that Matt averages at least 4 saves a summer at that pool. I'm not surprised; he was so vigilant and even humored my daughter with a photo. The location is key - on the beach and a quick walk into town. The grounds are beautifully maintained by a caring and helpful staff. There is even an onsite, coin-operated laundry facility that we used twice during our stay. If you have small children, you may want to make sure that the stairs in your rental are carpeted as not all of them are. Also keep in mind that a child gate may not be an option to completely block all of the stairs, although we were able to use a pressure gate a few steps up. Overall, we highly recommend the Surf Club and we will be sure to return again year after year.

We stayed at the Surf Club for the first time in July, 2011. We are a family of four (2 adults, 2 children). We stay in Montauk every year and usually at a different resort. We decided to try the Surf Club this year. We were lucky enough to book a room 6 weeks before our stay. It was a one bedroom ocean front room. The kitchen and downstairs living room are extremely small. We brought food to eat dinners in each night to save some money. Luckily for us family was out the same week and had a rented condo so we brought our food to them and all ate together. There would have been no way to entertain anyone in our quarters. The bathroom was nice and updated. The queen bed in the upstairs bedroom was comfortable. It was nice to have a sink in the bedroom upstairs since there is just one bathroom. The staff was very professional and friendly. The room was immaculate. The deck was a nice size with a chaise lounge and a table/umbrella with 4/5 chairs I believe. It is located in a great spot in Montauk and the walk to the beach down their boardwalk was easy and stress-free. You can park your car in the lot and never have to move it during your stay if you don't want to! Grounds were nicely kept. We will definitely book here again next year but try a 2 bedroom for a little more space. Bill the general manager was very friendly and all staff extremely helpful. Thank you for a wonderful stay!!

Spent a week with kids and grandkids at this wonderful place right on the beach. Walk to a dozen decent restaurants. Very well-managed, rooms have great architecture combining convenience and privacy, the staff are friendly and well-trained (they seem to enjoy their work - a rarity these days!). Manager Bill Keskey is a jolly bear of a guy, helpful and kind. Can't recommend it too highly!