This was our first visit to New York. We chose to stay at this hotel solely based on what we found on the internet, reading the reviews of other hotel guests we found on Tripadvisor. We had no knowledge what so ever of New York, of Long Island or the nearest subway location.
Would we stay at this hotel again? Yes, absolutely! We were sort of "prepared" as to what to expect from reading other reviews, but we were still pleasantly surprised with our stay. The main thing we enjoyed was the hotel's excellent location to the nearest subway (31st Street) - a short walk down the road, giving us an easy and convenient way to get into Manhattan. Six stops and we were in Times Square, 3 or 4 stops to Central Park. We bought a one week travel pass at the 31st Street station for $29 and certainly got our money's worth with all the travelling we did. The hotel gave us a New York City and Subway map on check in. The N train goes straight through Manhattan and into Brooklyn, and finally on to Coney Island. As an alternative, the Queensboro Plaza subway is also a short 10 min walk away from the hotel. So the hotel's location was perfect for us...
We arrived at the hotel early (9 am) after a long & tiring 16+ hour flight from South Africa, and were delighted to be booked into our room straight away! We found the staff courteous, friendly & helpful at all times. Our Queen room (1402, with view + balcony) was perfect: large windows with superb views, spotlessly clean, bathroom spotless and the bed SO comfortable! I loved the complimentary toiletries, the coffee machine (coffee, creamer & sugar supplied each day). There was a small bar fridge in our room which we stocked with fresh milk, juice, yogurt and other goodies. We couldn't have wished for more to make our stay at this hotel more comfortable.
To be fair though I must mention was one tiny blip - and that was Christmas Day Dinner. We had booked and were looking forward to it but this was cancelled due to a "kitchen malfunction". I wish we had been told about this cancellation in good time as we spent the day in the city and looked forward to a nice relaxing dinner at the hotel. We went downstairs all dressed up for dinner and found a notice on the restaurant door, the restaurant was closed and in darkness. We were directed to the bar lounge instead (with not a Christmas decoration in sight so no ambience). We ended up eating a burger and felt let down as this was a special day for us, Christmas day. Never mind, things do happen in life and we will not hold this against our stay at the hotel.
The receptionist booked us a car (taxi) to get us back to JFK ($40 excl tip) and the car was ready and waiting for us right on time.
Would we stay at this hotel again should we ever be lucky enough to return to New York - Yes, we certainly would. I highly recommend this hotel.
Room Tip: Suberb views of Manhattan from the "upper floors"
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 February 2012
Dear Ms. Hillcrest!
Thank you soo much for your recent review! We appreciate the details highlighting the features and amenties. We're very sorry that the Restraunt had a malfunction however we would like to make it up to you! Please contact me directly at rbianchi@himanview.com or 718-707-3700. A thousand thank you's andwe appreciate your time to put this together for us! We look forward to having you back hopefully before the holidays but I ensure we'll make this one a perfect 10!
All the best!
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC