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Comfort Inn – reviews, photos

2.0 of 5
551 S. Transit Rd., Lockport, NY 14094
Hotel amenities
Comfort Inn
Ranked #3 of 3 hotels in Lockport
3.0 of 5 stars 28 Reviews
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28 reviews from our community

    Trip type
Traveller rating
    4
    7
    4
    8
    5
Date Rating
Lancaster, Pennsylvania
Senior Contributor
37 reviews 37 reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
“None of the Lockport Hotels are decent. Stay in Amherst and make the 12mile commute.”
2 of 5 stars Reviewed 26 December 2011

the rooms smell, like everyone said. The put the smokerrs on the main floor, so everyone above gets to smell it The wallpaper is patched-- to an art form. The decor is 1970's. The linens were bought the same year.

My mom lives in Wrights Corners, so we come he a lot to see family. I've stayed in all the Lockport hotels. The Holiday Inn next door is old and tired. The Lockport Inn is the nicest of the three, but it's a motel-- expect exterior entrances. My best experience is commuting in daily from Amherst/Clarence-- stay at the Staybridge Suites if they have a room-- but you'll pay considerably more. I've tried the Days Inn in Niagara Fals-- it's just as bad as the Lockport options.

The stay this time is only $70 a night over the Christmas holidays. My expectations are very low as we've stayed at this hole a few times. My hopes for improvement are always dashed.

  • Stayed December 2011
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Allentown, Pennsylvania
Reviewer
3 reviews 3 reviews
“Wow has this place gone down hill.”
2 of 5 stars Reviewed 24 November 2011

I do a very lot of traveling for my job and stay in this town a lot as well. I used to stay at the Comfort Inn years ago when it was "corporate owned" along with the old Best Western next door. Back then it was the newest, most modern and cleanest hotel in town...period! I figured I'd try it again and was hugely disappointed. The owner/manager was rude and belittling to the female guest who was checking in before me which shocked me. To me he was just cold and abrupt, probably because he saw I was not pleased with how he treated the guest before. Getting past that, the room was pretty run down. What really got to me is when I closed the bathroom door and saw the floor was filthy with hair behind the door. Ewww! Breakfast was very sparse and unappealing, like as if it was the cheapest thing they could legally put out and still call it breakfast. I checked out after only one night of a scheduled 4 day stay. I hope the "corporation" takes it over again!

  • Stayed October 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rochester, New York
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“comfortable at the comfort inn”
4 of 5 stars Reviewed 10 November 2011

Check in and out was fast and courteous. The room and facilities were clean and comfortable. The motel was quiet. A decent breakfast and coffee in room. Pillows were acceptable softness. A nice stay. I would stay again.

Room Tip: I would want to book away from Transit Road if possible. But not noisy anyway.
See more room tips
  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bristol PA
Senior Contributor
24 reviews 24 reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“Bad Reviews are unwarranted”
3 of 5 stars Reviewed 31 October 2011

I rented 4 rooms at this location on Oct 8th and 9th and the rooms were better than your typical comfort inn.

Staff was courtious and helpful.

  • Stayed October 2011, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Omaha
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“A good stay”
4 of 5 stars Reviewed 18 September 2011

Our room was clean and comfortable. Price was reasonable and the location was near Erie Canal activities. The front desk clerks were friendly and helpful. We stayed one night. The breakfast buffet was good and the breakfast room clean and comfortable.

  • Stayed August 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
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Additional Information about Comfort Inn

  • Comfort Inn Lockport
  • Lockport Comfort Inn
Address: 551 S. Transit Rd., Lockport, NY 14094
Price range (per night):* INR4,641 - 6,263

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