Over Presidents Day Weekend I had made online reservations through Ramada.com. Upon arrival was told that there were "no rooms" availalbe. I explained I had a reservation and the gentleman at the front desk responded "I don't care what you have, hun, there's nothing I can do" He did not even both to look up my reservation or provide me with alternate options.
I proceeded to inquiry further (being in a strange city without a place to stay) and was repeatedly called "hun" (which I find offensive as a woman traveller) and was then told that the hotel rooms were "dirty and filthy rooms"
Ultimately I was left with nowhere to stay and an unchecked reservation!!
After 3 HOURS with customer care offices that were closed!!! I was told that I could get compensated 59 dollars for the reservation!
HORRIBLE HORRIBLE HORRIBLE experience. DO NOT STAY HERE.
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