We come here every year for a week of xcross country skiing with a group of 30 people. They handled our accomodations very efficiently and always with a smile. Would not stay anyplace else when in Lake Placid!

Since the early 90's i have been goin to the LP for New years checkin out various hotels and even renting a 3 million dollar home on the lake , but im set in stone on the Golden Arrow! Smack in the middle of town it's right on the money, sure your going to read mixed reviews here and there , you cant satisify everyone all the time . The sad part for me is that i didnt go to LP this year for new years we went to Killington instead ,fun town but nothing like LP, i so miss Whiteface it's the Best mountain on the east coast , no where else can you get the Full vertical of the mountain in basiclly 1 continuous run, and WF has the greatest vertical this side of Colorado!
Jenn and family are friendly and courteous and always makes us feel like home when we stay there never an issue always consistantly perfect. , im just tryin to rub nickels together and trying to get a few days off of work so i can get up there. c ya soon
Rick

My husband and I had the pleasure of staying at the Golden Arrow this past weekend and we found it quite charming. We stayed in a specialty suite and it was lovely! Of course the view was spectacular, but the bedding was pretty and comfortable and we had no issues with the HVAC or mini-fridge. We really liked having a heating control in the bathroom so we could keep it warmer when we showered. The fireplace, complete with a supply of dura-logs and the whirlpool tub were great too. Clearly the owners are trying to keep the facility as up-to-date as possible - especially with the volume of guests they have. We took advantage of the pool and hot tub, which were really warm for as cold as it was outside. The underground parking was fantastic as we didn't have to clean the car every morning. We liked their "green" practices, which included a brown bag in our suite to recycle our bottles and papers - something which I haven't seen another hotel do.

Now, for the staff. They couldn't have been nicer or more helpful to us. Cindy, our housekeeper, was so warm and friendly. The front desk were responsive to our questions and even metered the postcards I wanted to mail so I didn't have to go crazy searching for stamps. We called to request more towels and another dura-log and they were at our door within 10 minutes. All of this, and the hotel was completely sold-out one of the nights we stayed!

It was a bit of a maze go through the property but it was really nice being able to walk out right into the shopping area. It brought us up to street level which was very convenient in near-0 degree weather. The Generations restaurant was quiet when we went for dinner, though it was a bit pricey.

In general, this was our third time visiting Lake Placid and of the three hotels we have stayed in, we really look forward to returning to the Golden Arrow!

My daughter and I stayed here for a skating trip. We stayed in one of the suits, which appeared to be much nicer than the standard room. On the plus side: nice room with light pine furniture, good soundproofing, attractive black out curtains that worked, working fireplace, overall very comfortable. We really appreciated their efforts at being "Green" and for us that made the stay that much more enjoyable. The hotel restaurant was very good, which was especially nice because it was so cold (yes, I know, Lake Placid :) ). The pool area was also nice. The cons: the housekeeping was very inconsistent- some days good, others horrible. The hotel's public area's look worn. Most disturbing was the complete lack of presence of the staff. The people behind the front desk hid behind it- there was no "face" to the hotel. In their defense, there were large groups with children (ours and hockey groups) and it must be frustrating to deal with people who let their kids run rampant unsupervised all over the place, but in my opinion, all the more reason to make the staff more visible.