My husband and I had the pleasure of staying at the Golden Arrow this past weekend and we found it quite charming. We stayed in a specialty suite and it was lovely! Of course the view was spectacular, but the bedding was pretty and comfortable and we had no issues with the HVAC or mini-fridge. We really liked having a heating control in the bathroom so we could keep it warmer when we showered. The fireplace, complete with a supply of dura-logs and the whirlpool tub were great too. Clearly the owners are trying to keep the facility as up-to-date as possible - especially with the volume of guests they have. We took advantage of the pool and hot tub, which were really warm for as cold as it was outside. The underground parking was fantastic as we didn't have to clean the car every morning. We liked their "green" practices, which included a brown bag in our suite to recycle our bottles and papers - something which I haven't seen another hotel do.

Now, for the staff. They couldn't have been nicer or more helpful to us. Cindy, our housekeeper, was so warm and friendly. The front desk were responsive to our questions and even metered the postcards I wanted to mail so I didn't have to go crazy searching for stamps. We called to request more towels and another dura-log and they were at our door within 10 minutes. All of this, and the hotel was completely sold-out one of the nights we stayed!

It was a bit of a maze go through the property but it was really nice being able to walk out right into the shopping area. It brought us up to street level which was very convenient in near-0 degree weather. The Generations restaurant was quiet when we went for dinner, though it was a bit pricey.

In general, this was our third time visiting Lake Placid and of the three hotels we have stayed in, we really look forward to returning to the Golden Arrow!

My daughter and I stayed here for a skating trip. We stayed in one of the suits, which appeared to be much nicer than the standard room. On the plus side: nice room with light pine furniture, good soundproofing, attractive black out curtains that worked, working fireplace, overall very comfortable. We really appreciated their efforts at being "Green" and for us that made the stay that much more enjoyable. The hotel restaurant was very good, which was especially nice because it was so cold (yes, I know, Lake Placid :) ). The pool area was also nice. The cons: the housekeeping was very inconsistent- some days good, others horrible. The hotel's public area's look worn. Most disturbing was the complete lack of presence of the staff. The people behind the front desk hid behind it- there was no "face" to the hotel. In their defense, there were large groups with children (ours and hockey groups) and it must be frustrating to deal with people who let their kids run rampant unsupervised all over the place, but in my opinion, all the more reason to make the staff more visible.

The best thing about this hotel is the location, right on the lake and in town, close to shops and restaurants.The ski hill is 9 miles away.
This was probably a great hotel in 1980, when the Winter Olympics were held.
Now it's dated, rooms have very old and noisy heaters/AC, old couches in the front desk area, old carpets.
The pool is good sized, and has 2 hot tubs and sauna, but the lockers have no hair driers, only one shower with no shampoo or soap/body wash. The towels were gone in the first 5 min and we had to wait for one hour to get a fresh batch from the laundry room.
Definitely not a 4*, between 2-3*.
But the town Lake Placid itself is very pretty, quaint and the ski hill is awesome.

Our recent stay at the Golden Arrow Resort was a bit disappointing. We stayed for one night and were excited about the prospect of having so many amenities in one place. We found the beds in the room to be of extremely poor quality. The rooms were clean, but VERY uncomfortable to sleep in. The only place we tried was Roomer's NightClub which we found to be FREEZING and slightly creepy. The front desk was not a huge help to us as were trying to find the nightclub. Directions of "to the end of that hall" brought us up and out to the Alpine Mall. I would probably never stay there again, as I felt the price was a little much for such an outdated hotel.