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Golden Arrow Lakeside Resort – reviews, photos

3.0 of 5
2559 Main St, Lake Placid, NY 12946 (Formerly Golden Arrow Hotel)
Hotel amenities
Special offer
Farm Tour Weekend
Golden Arrow Lakeside Resort
Ranked #10 of 33 hotels in Lake Placid
4.0 of 5 stars 286 Reviews
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286 reviews from our community

What travellers say about this hotel
  • Hot tub(13)
  • Main street(8)
  • Indoor pool(6)
  • Paddle boat(6)
  • Hotel staff(5)
  • Steam room(5)
  • Romance package(4)
  • Next morning(4)
  • Very helpful(4)
  • Sandy beach(4)
Traveller rating
    108
    95
    48
    22
    13
Only show reviews for Family (97) | Couples (106) | Business (5)
Date Rating
Boston, Massachusetts
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Mixed feelings-overall positive”
3 of 5 stars Reviewed 23 January 2012

My daughter and I stayed here for a skating trip. We stayed in one of the suits, which appeared to be much nicer than the standard room. On the plus side: nice room with light pine furniture, good soundproofing, attractive black out curtains that worked, working fireplace, overall very comfortable. We really appreciated their efforts at being "Green" and for us that made the stay that much more enjoyable. The hotel restaurant was very good, which was especially nice because it was so cold (yes, I know, Lake Placid :) ). The pool area was also nice. The cons: the housekeeping was very inconsistent- some days good, others horrible. The hotel's public area's look worn. Most disturbing was the complete lack of presence of the staff. The people behind the front desk hid behind it- there was no "face" to the hotel. In their defense, there were large groups with children (ours and hockey groups) and it must be frustrating to deal with people who let their kids run rampant unsupervised all over the place, but in my opinion, all the more reason to make the staff more visible.

Room Tip: Upgrade to a suit.
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  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask ARL95 about Golden Arrow Lakeside Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Generations Restaurant, Manager at Golden Arrow Lakeside Resort, responded to this review
26 January 2012
Dear Guest,
I am happy to hear you enjoyed your room during your recent stay. It is true that the Hotel becomes very busy with families of Hockey teams this time of year, which is why our desk staff has at a minimum 2-3 people working all day long. I am so glad to hear you appreciated our "green" efforts. Much thought and planning has been placed into these initiatives to hopefully enhance our guests stay, while being kind to the earth at the same time.
As far as your housekeeping complaints, it would be much appreciated if you could forward me any more information, so that I might be able to discuss with our Housekeeping manager and staff. Please feel free to contact me at your convenience.
Thank you for your review. We hope to see you again, until then we wish you happy and safe travels.
Jill Schweizer
jill@golden-arrow.com
518-523-3353
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Ottawa, Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
“Great location, but hotel is dated”
3 of 5 stars Reviewed 19 January 2012
1
person found this review helpful

The best thing about this hotel is the location, right on the lake and in town, close to shops and restaurants.The ski hill is 9 miles away.
This was probably a great hotel in 1980, when the Winter Olympics were held.
Now it's dated, rooms have very old and noisy heaters/AC, old couches in the front desk area, old carpets.
The pool is good sized, and has 2 hot tubs and sauna, but the lockers have no hair driers, only one shower with no shampoo or soap/body wash. The towels were gone in the first 5 min and we had to wait for one hour to get a fresh batch from the laundry room.
Definitely not a 4*, between 2-3*.
But the town Lake Placid itself is very pretty, quaint and the ski hill is awesome.

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Generations Restaurant, Manager at Golden Arrow Lakeside Resort, responded to this review
25 January 2012
Dear Guest,
Thank you for your review. As always, we appreciate your feedback, I have contacted our Housekeeping Manager, and they will be installing hair dryers in the pool area right away. The showers in the pool do have bulk soap and shampoo dispensers in them, so in regards to your comment, I am assuming they were out, and I appreciate you bringing that to my attention.

We are in the process of buying all new furniture for the rooms that have not already been outfitted, and I'm sure you could see from your recent visit that we are also doing many renovations to the Hotel, and we have not even approached our shoulder season yet.

I hope we will have a chance to serve you again in the future. Until then, we wish you happy and safe travels.
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Albany, NY
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Lake Placid Circa 1980”
3 of 5 stars Reviewed 16 January 2012
2
people found this review helpful

Our recent stay at the Golden Arrow Resort was a bit disappointing. We stayed for one night and were excited about the prospect of having so many amenities in one place. We found the beds in the room to be of extremely poor quality. The rooms were clean, but VERY uncomfortable to sleep in. The only place we tried was Roomer's NightClub which we found to be FREEZING and slightly creepy. The front desk was not a huge help to us as were trying to find the nightclub. Directions of "to the end of that hall" brought us up and out to the Alpine Mall. I would probably never stay there again, as I felt the price was a little much for such an outdated hotel.

  • Stayed January 2012, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask ltrail21 about Golden Arrow Lakeside Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Generations Restaurant, Manager at Golden Arrow Lakeside Resort, responded to this review
18 January 2012
Dear Guest,
I am sorry to hear of your recent disappointment while staying with us. My apologies for your difficulty sleeping, we have just recently purchased all new pillow-top beds for our deluxe rooms, which have been receiving great feedback. I'm sorry you found them uncomfortable.

We are constantly renovating all areas of the resort. We currently have multiple capital improvement projects going on including installing new guest room doors on one floor, renovating the hallway on another, and replacing bedding in all of our suites and specialty rooms. All that and we haven't actually gone into our "shoulder season" yet, where the real work begins.

As for Roomers Nightclub, it is attached to the Hotel but privately owned and managed. I will certainly forward your concerns to the owner. Although, in their defense of your comment that you found Roomers "creepy", it is a Nightclub, and is advertised as such, which may not be for everyone. I would suggest Straight Shot Lounge for any guest looking for a quiet, relaxing glass of wine or beer.

As always, we appreciate your feedback. Thanks for your review!
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Hartland, Vermont
Senior Contributor
31 reviews 31 reviews
Reviews in 24 cities Reviews in 24 cities
93 helpful votes 93 helpful votes
“Nice Room - But Noisy. Service Mediocre.”
3 of 5 stars Reviewed 7 January 2012
2
people found this review helpful

We stayed here for a night while attending a skating event at the Olympic Center.

As others have noted, this hotel is right in the center of Lake Placid. This means it's convenient to the Olympic Center and the shops -- but also means it's not really a quiet retreat. For example, we ate dinner in the hotel restaurant. The group behind us was (are you ready?) 51 people strong. Some sort of hockey group. They were expected, but the restaurant was otherwise full and the staff were very frazzled.

Our room was recently refurbished and very attractive, albeit quite small. There were some curious things: a bedside table on only one side of the bed (I got the other side, and had to put my glasses on the floor) and a bathtub in the living room -- but with some sort of curtain affair. The hotel prides itself on being "green," but that meant the shower gel and shampoo were in unpleasant cardboard containers that felt -- to me -- like something you'd get on a Greyhound bus. Although the bathtub was large, there was no bath gel or bubble bath.

The room was incredibly noisy at night: minibar refrigerator and creaks and groans and dripping noises from (I think) the heating system. I mentioned this to the front desk the next morning and the indifferent clerk just shrugged her shoulders.

The room had a coffee maker and a first-class microwave. My wife wanted a latte at about 10:30. The near-by Starbucks was closed, as was the hotel's room service. Her Ladyship needed milk for her latte. The front desk clerk suggested I get in the car -- it was freezing outside -- and go to a mini-mart. The security guard, who was standing near-by, suggested I go to the hotel bar. I did so, and got the most peculiar look from the bartender when I ordered a glass of milk. Mission accomplished. I can understand that it might not be cost-effective to have 24-7 room service, but how about some sort of very abbreviated version that could provide simple, pre-made sandwiches, milk, hot chocolate, etc.? Better than sending guests to the min-mart. (She also said there was a nice pizza parlor that delivered to the guest rooms. Very motel-esque.)

I think that's the essence of the Golden Arrow. It is, essentially, a motel -- and not really a "resort." Prices, however, are resort level. Location great, parking convenient, rooms clean but small. Nice enough -- but if we go back to Lake Placid we'll try someplace else.

  • Stayed December 2011, travelled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Generations Restaurant, Public Relations Manager at Golden Arrow Lakeside Resort, responded to this review
12 January 2012
Dear Guest,
Thank you for your review. We appreciate your comments, and consider each and every one in our continued efforts to provide the best experience for our guests as possible. I am sorry that not every aspect of your stay was up to your expectation, and I hope we will have a chance to serve you again in the future. Please feel free to always, at any time, let our staff know of anything you may need during your stay and we will do our best to accommodate you.
Once again, Thank you, and we hope to see you again soon.
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Ottawa, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Great room, great view”
5 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

We had a ground-level room just steps from the lake. Adirondack chairs on the patio outside let us watch paddlers, rowers, and the occasional loon. Lovely!
The room was comfortable and well-supplied. We were a bit concerned because the room was next door to a banquet hall, but we never heard a sound.
The hotel itself is easy walking distance to many stores and restaurants. We had meal coupons for the on-site restaurant, and found it quite good.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Golden Arrow Lakeside Resort

  • Golden Arrow Lakeside Hotel
  • Hotel Golden Arrow Lakeside
  • Golden Arrow Lake Placid
Address: 2559 Main St, Lake Placid, NY 12946 (Formerly Golden Arrow Hotel)
Price range (per night):* INR4,977 - 26,226

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