We booked several rooms while passing through on a family vacation. First of all, despite making reservation for 4 rooms a month in advance, rooms were not together and were on seperate floors. Very inconvenient for family with small children. Rooms smelled moldy/musty and aggravated allergies of several family members. One night we thought we could deal with. Next morning we planned on EARLY departure. When getting up at 6 AM to shower, we discovered that our shower did not drain. Tried to call front desk 3 times with no answer. Finally Night Manager answered. He came up, reaking of cigarettes with a plunger. No help. He left and came back with Draino. Also didn't work. Told us that maintenance wouldn't be in until later. We asked where we could shower. He told us that it looked like people downstairs were getting ready to leave -- we could shower in their rooms when they left. We asked if it would be cleaned after they left. "No" he replied. The maid wouldn't be in until after 11 AM. Then he launched into a story about the maid coming in yesterday -- was VERY drunk and caused him and the maintenance man to clean the rooms. Why would we need to know this??? Too much information!!! When we complained, we were assured that the owner would call us and correct the situation. Apparantly even though he was the "night manager" he had no authority what-so-ever. We had to leave to keep on schedule with other reservations. The manager/owner never called us back. I called and spoke with Manager who politely listened to what happened to us and told me that the owner would be calling me to discuss "Jeremy" -- night manager. Owner never called me. I called back the Manager -- she was very cold and distant, saying that owner said he spoke with me already and there was nothing they could do. This was a LIE, owner and I never spoke about this bad experience. When I continued to complain and ask to speak with the owner, the manager hung up on me. Talk about bad for business! We will NEVER stay here or in another Rodeway again. This was a terrible experience. Avoid having this happen to you! DO NOT STAY HERE.
- Rodeway Inn Lake George
- Lake George Rodeway Inn
