Our room seemed as if no one had yet stayed there this season. We found a hugh cob web dangling from the ceiling near the bed. The bathtub had a ring of encrusted dirty scum. The room smelled very musty. The airconditioner and small refrigerator were unplugged. The room had not been dusted for a while. Both desk clerks were very friendly. However, when I said something about our room needing attention the clerk had me write a note making indications that the cleaning crew may think she makes things up. The cleaning crew came immediately and they were polite. They took care of the two problems but the room never did get a good cleaning,(dusting). My daughter and I took a walk around on Sunday afternoon noticing many draperies pulled open where other families had vacated. Most rooms looked tastefully decorated, much nicer than ours. Ours was in dire need of updating, fresh paint, new sheets and bed ansemble would help. Most of the rooms we saw (and there were plenty) had not been done up, no cleaning crew in sight, the beds weren't made and such. We took another walk down to the lake that evening and saw that not much had been done that day. The rooms were still messy. The lake side rooms seemed more inviting, nice view. I didn't think to ask to be relocated. Might not have been accommodated since NO Vacancy sign was lit when we returned Saturday evening. The may have for Sunday night.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 August 2010
Greetings from the Lake Crest Inn.
We want to thank you for taking the time to write a review of your experiences at the Lake Crest Inn. We appreciate the positive comments as well as the comments highlighting areas where we can improve.
The management and staff at the Lake Crest care about your experiences when you stay with us and we want you to know we are listening. While the hotel has changed owners, we are noticing a faster than expected wear in some of the rooms. To correct this situation, we are replacing worn and stained carpets, replacing curtains and re-painting where needed. Please do rest assured we are working diligently on updating rooms. But please do realize it is a work in progress.
To ensure your satisfaction, safety and peace and quiet enjoyment of our property, we are committed to making the Lake Crest Inn a great place to stay at a great value.
We hope that you will accept our sincere apologies. Be assured that we are working diligently on the issues you have brought to our attention and we look forward to welcoming you back.
With much thanks,
Lake Crest Inn Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC